AAA Tow/Light Service Vehicle Driver

The Auto Club Group

AAA Tow/Light Service Vehicle Driver - ( 220000YS ) **Description** **What you will do: (Primary Duties & Responsibilities)** **Overview**

AAA Tow/Light Service Vehicle Driver – ( 220000YS )


**What you will do: (Primary Duties & Responsibilities)**


About ACG

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.


The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!


**What you will do: (Primary Duties & Responsibilities)**

The Auto Club Group is seeking reliable and knowledgeable prospective Service Vehicle Operators _(Tow Truck Driver / Roadside Service Technician)_ who are committed to AAA members’ automotive needs by delivering a high-quality service experience through AAA Roadside Assistance, AAA Battery Service and AAA Approved Auto Repair across ACG’s 14-state footprint.

In this position, you will have the opportunity to:

+ Drive & operate tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members as requested

+ Receive call information (location of disabled vehicle) from the Customer Interaction Center and respond to the scene of disablement

+ Identify the problem, verify possession of valid AAA membership card, and provide service (tire changes, fuel delivery, battery jumpstarts, minor mechanical adjustments, battery installations, lockout service, etc.) in accordance with established procedures

+ Arrange for tow vehicle, following specific instructions from the tow manual, when the vehicle cannot be started or is unsafe to drive

+ Conduct routine maintenance checks and cleans the service vehicle on a regular basis

+ Provide ERS support at special events, as requested (Thanksgiving Day parade, etc)

+ Track & record all daily activities by completing call logs, vehicle logs, receipts, etc

+ Report all driving infractions to supervisor

**How you will benefit:**

+ Earn a competitive wage with the potential of earning bonuses and performance incentives. Hourly rate starting between $23.00 – $24.15. _Pay rate will be determined based on experience and may exceed starting rate._

+ Overtime earning potential at time and a half the hourly wage

+ Shift premiums 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am

+ $1,000 sign-on bonus; split payment at 90 and 180-days of employment

+ $250 Quarterly Perfect Attendance bonus

+ Referral program – refer family or friends and increase your earning potential!

+ Fully paid training

+ Comprehensive benefit package includes, but is not limited to:

+ 401k Match

+ Medical

+ Dental

+ Vision


+ Paid Holidays

**Qualifications – External**


**We’re looking for candidates who may have:**

+ Customer service experience

+ Prior tow truck driving, commercial driving, automotive repair and / or roadside service experience preferred, but not required – **We will train you!**

+ Possession of a valid state driver’s license and clean MVR

**Ability to:**

+ Safely operate a full-size or mini service van or tow truck and applicable service equipment to assist AAA members, employees and other motorists

+ Safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment

+ Service disabled vehicles by providing fuel, jumpstarts, lockout service, and changing/inflating flat tires, cleaning/replacing battery terminals, diluting battery acid residue as appropriate

+ Determine cause of non-starting vehicles, sell and install batteries as appropriate

+ Lift material weighing up to seventy-five (75) pounds

+ Read and follow instructions in a tow manual

+ Read a map and locate street numbers/intersections within an acceptable time limit.


**We’re looking for candidates who: (Preferred/Required Qualifications)**

+ Have a high school diploma or equivalent and a valid driver’s license

+ 21 years of age or older

+ Possession of a valid state driver’s license with minimal driving infractions/incidents.

+ If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license.**

+ Successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).

+ Experience using tablets or electronic devices to update calls, review policy and procedure and information, document safety records and other applicable duties

+ Customer Service Experience including ability to effectively communicate to customers/ members and understand the need for meeting/exceeding customer expectations.

+ Ability to lift materials weighing up to seventy-five (75) pounds

+ Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires, prior tow truck driver or roadside service experience. Safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience, preferred.

**What it’s like to work for us:**

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

**Who we are:**

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

+ Long-term, sustainable, profitable growth

+ AAA Membership growth and renewal

+ Operational excellence

+ Become the “flagship club” of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

**Primary Location** : United States-MI-Wixom

**Work Locations** :

MI-Wixom Fleet

50888 Century Court

Wixom 48393

**Job** : Automotive Service/Repair

**Organization** : Fleet

**Schedule** : Full-time

**Employee Status** : Regular

**Job Type** : Regular

**Job Level** : Individual Contributor

**Travel** : No

**Job Posting** : Mar 29, 2022, 8:32:05 AM

**Req ID:** 220000YS

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