Agent Front Desk

IHG

About us **Role Purpose** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk

About us

**Role Purpose**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Key Accountabilities**

+ Be the warm welcome that kicks off a memorable guest experience.

+ Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

+ Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

+ Handle cash and credit transactions.

+ Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.

+ Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

+ Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

+ Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

+ Take pride in your appearance and place as a brand ambassador.

+ Always know what events and activities are on the day’s schedule.

+ Jump into other ad-hoc duties when your colleagues need your help.

**Key Skills & Experiences**

+ Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

+ Fluency in the local language – extra language skills would be great, but not essential.

+ Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers

+ Flexibility – night, weekend and holiday shifts are all part of the job.

+ You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

+ Experience – ideally you’ll have spent at least one year in a front desk or guest service position.

+ Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Requirements

**Role Purpose**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Key Accountabilities**

+ Be the warm welcome that kicks off a memorable guest experience.

+ Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

+ Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

+ Handle cash and credit transactions.

+ Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.

+ Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

+ Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

+ Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

+ Take pride in your appearance and place as a brand ambassador.

+ Always know what events and activities are on the day’s schedule.

+ Jump into other ad-hoc duties when your colleagues need your help.

**Key Skills & Experiences**

+ Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

+ Fluency in the local language – extra language skills would be great, but not essential.

+ Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers

+ Flexibility – night, weekend and holiday shifts are all part of the job.

+ You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

+ Experience – ideally you’ll have spent at least one year in a front desk or guest service position.

+ Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

To apply for this job please visit de.jobsyn.org.