Best Buy AT&T Expert

Best Buy

**773977BR** **Job Title:** Best Buy AT&T Expert **Job Category:** Store Associates **Store Number or Department:**

**773977BR**

**Job Title:**

Best Buy AT&T Expert

**Job Category:**

Store Associates

**Store Number or Department:**

000569-Warwick-Store

**Job Description:**

The AT&T Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with AT&T products and services. They must build quality relationships with retail consumers and provide them with relevant and memorable AT&T product demonstrations. This role provides full-service and solutions support to customers in the AT&T Experience. The AT&T Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote, and sell AT&T products and services within the Mobile Phone department.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

**Key Responsibilities:**

+ Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

+ Acts as a trusted subject matter expert, brand advocate, and product champion for AT&T products and services.

+ Actively engages customers using selling skills to increase sales of AT&T products and services in the designated AT&T Experience and in the Mobile Phone department.

+ Explains complex technology and service plans and makes it simple for customers and other employees to understand.

+ Fields questions about product features and explains benefits to consumers in a way that is engaging and promotes excitement around the products and services.

+ Acts with patience and helpfulness while assisting customers in finding the right products and services.

+ Demonstrates for each customer how finding the right products and services can enrich their lives.

+ Works closely with the rest of the Mobile team to appropriately direct customers to other team members who can provide service to meet their specific needs.

**Basic Qualifications**

+ 1 year of experience in sales, customer service or related field

+ Ability to work successfully as part of a team

+ Ability to work a flexible schedule including holidays, nights and weekends

**Preferred Qualifications**

+ Prior experience serving as a specialist in premium, luxury or complex technology solutions

+ 1 year of sales experience

+ 1 year of experience working with consumer electronics products/services

**Req #:**

773977BR

**Address Line 1:**

24 UNIVERSAL BLVD

**City:**

Warwick

**State:**

RI

**Zip:**

02886

**Job Level:**

Individual Contributor

**Employment Category:**

Full Time

**Brand:**

Best Buy

**About Us:**

**Best Buy Company and its Family of Brands**

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

**Additional Job Information:**

**Join our team!**

While you’re busy delivering on our belief of making technology work for our customers, we’re working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

**Ready? Let’s do this!**

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.

Not ready to apply? Connect with us on LinkedIn , Facebook at https://www.facebook.com/bestbuy/ , or Twitter at https://twitter.com/bestbuy_careers .

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