Branch Customer Service Rep. – Wisconsin *PIPELINE

The Auto Club Group

Branch Customer Service Rep. - Wisconsin * PIPELINE - ( 2200015N ) **Description** The Auto Club Group (ACG) provides membership, travel, in

Branch Customer Service Rep. – Wisconsin

* PIPELINE – ( 2200015N )


The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.


In order to provide qualified Member Representative I candidates for multiple positions, The Auto Club Group keeps a roster of interested applicants. If you are interested and fulfill the minimum requirements, please complete apply online.

Registration into the Pipeline Roster does not constitute any form of a commitment on the part of The Auto Club Group. This roster is valid for 6 months. Candidates may be required to re-apply again after 6 months the of initial date of registration to be considered as an active pipeline applicant.

**Primary Duties and Responsibilities:**

Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate. Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.

Promotes Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities. Provides administrative support to the travel and/or insurance sales staff during peak periods.

**Preferred Qualifications:**

**Work Environment:**

Work in a temperature-controlled office environment.


**Required Qualifications:**


+ Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire

+ May be required to attain and maintain state membership licenses as appropriate by department


+ Working in a customer focused environment

+ Providing customer focused service and timely solutions to problems

+ Word software application

+ Taking personal responsibility in seeking solutions to problems

+ Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Knowledge and Skills:

Knowledge of:

+ Basic mathematical calculations to accurately perform monetary transactions

+ Communicate effectively (verbal and written) with others in a work environment

+ Work effectively in a team environment

+ Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

+ Work under pressure in a high volume, fast paced customer service environment

+ Work irregular hours including holidays and weekends (may include community events)

Ability to learn the following:

+ Promoting the sales of insurance, travel, club and membership products and services

+ Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.

+ Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems

+ Excel software application

+ Conduct outbound promotional calls for insurance and/or travel

***Use only in limited circumstances approved by Field AVP/Director**

The Auto Club Group offers a competitive compensation and benefits package including a base salary of $13.00 – $20.00 hourly with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

_Important Note:_

_ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level._

_The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements._

_The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status._


**Primary Location** : United States-WI-Madison

**Work Locations** :

WI-Madison West

8401 Excelsior Drive

Madison 53717

**Job** : Customer Service

**Organization** : Field Operations Region 1

**Schedule** : Full-time

**Shift** : Day

**Employee Status** : Regular

**Job Type** : Regular

**Job Level** : Individual Contributor

**Travel** : No

**Job Posting** : Jun 6, 2022, 4:21:44 PM

**Req ID:** 2200015N

To apply for this job please visit