Claim Support Staff

The Auto Club Group

Claim Support Staff - ( 2200022X ) **Description** **Claim Support Staff – The Auto Club Group** **What you will do:** The Auto Club Gro

Claim Support Staff – ( 2200022X )

**Description**

**Claim Support Staff – The Auto Club Group**

**What you will do:**

The Auto Club Group is seeking prospective **Claim Support Staff** who provide support to the Claims department by completing well defined clerical tasks that require a general understanding of the Claims process, business context and the Claims department organization and workflow.

In this position, day-to-day routine tasks include:

+ Order police reports

+ Complete underwriting and subrogation referrals

+ Add business partners to FACTS system

+ Upload various claim file documents into electronic system,

+ Sending and receiving faxes and completing form letters.

+ Completing canned template and/or pre-written letters and mailings, pre-written letters and mailings.

+ Creating and coding paper and electronic claim files based on pre-determined detailed instructions.

+ Clearly documenting the completion of task in the appropriate system

+ Retrieving files from storage facility.

+ Handling general inquiry routing calls regarding claim files.

+ Working requires detailed compliance to specific instructions, with significant supervisory oversight.

+ May be assigned tasks normally handled at a higher level as needed

With our powerful brand and the mentoring we offer, you will find your position as a **Claim Support Staff** can lead to a rewarding career at our growing organization.

**How you will benefit:**

+ Our Auto Club Group Claim Support Staff earns a competitive salary of $13.00 – $20.00 per hour to start with the opportunity for annual bonus incentive.

+ Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

+ 401k Match

+ Medical

+ Dental

+ Vision

+ PTO

+ Paid Holidays

+ Tuition Reimbursement

**Qualifications**

**We’re looking for candidates who:**

Education:

+ High School Diploma or equivalent

Experience:

+ Working with P.C. software applications

Knowledge and Skills:

+ Work under significant supervision

+ Demonstrate compliance to specific instructions

+ Work well under pressure

+ Organize and prioritize multiple tasks

+ Prepare and code claim files

+ Communicate effectively with others over the telephone and in person

+ Use basic math skills

+ Bend and stoop in order to file and/or retrieve claims documents

+ Use automated processing and computer systems

+ Maintaining accurate files and records

**What it’s like to work for us:**

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

**Who we are:**

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

+ Long-term, sustainable, profitable growth

+ AAA Membership growth and renewal

+ Operational excellence

+ Become the “flagship club” of the AAA Federation

Important Note:

_ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level._

_The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements._

_The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status._

#LI-AH2

**Primary Location** : United States-MI-Dearborn

**Work Locations** :

MI-Admin Office Building (AOB)

1 Auto Club Drive

Dearborn 48126

**Job** : Claims

**Organization** : Claims

**Schedule** : Full-time

**Shift** : Day

**Employee Status** : Regular

**Job Type** : Regular

**Job Level** : Individual Contributor

**Travel** : No

**Job Posting** : Jun 27, 2022, 7:25:11 AM

**Req ID:** 2200022X

To apply for this job please visit de.jobsyn.org.