Credit Product Strategy Program Manager


Product Features Manager, Card Services Job Description Nordstrom is looking for a **Credit Product Strategy Program Manager** drive k

Product Features Manager, Card Services

Job Description

Nordstrom is looking for a **Credit Product Strategy Program Manager** drive key Nordstrom Credit strategies that enhance the customer experience and contribute to the overall success of Nordstrom.

**Key Responsibilities**

+ Drive deep dive assessments to map core system processes and customer experience journeys, and make recommendations for remediation and improvements where applicable

+ Monitor and research external conditions including competitor and market analysis and regulations to ensure products and services meet credit needs.

+ Use knowledge of credit card industry regulatory requirements to drive business decisions on foundational systemic and process improvements

+ Collaborate effectively with TD Bank partners and with cross functional partners across the organization, including Loyalty Program, Credit Execution, Legal and Compliance, Analytics, Risk, Operations, IT, and Finance, to optimize product structure, deliver a world-class customer experience, and deliver on yearly/quarterly strategic roadmaps to meet business objectives.

+ Embrace a fast-paced environment specifically around incident identification and remediation, and collaborate with key partners to present complex problems clearly and effectively to leadership

+ Identify creative solutions to business problems while staying within the bounds of a well-managed program

+ Develop/refine strategies to deliver a sound systemic foundation to drive increased customer acquisition, activation, and card utilization.


+ **Credit card and/or payment-related industry experience is a requirement. No applicants without this experience will be considered.**

+ Bachelor’s degree in business-related field or equivalent required.

+ Master’s degree in business preferred.

+ 5+ years of experience leading through influence in complex fast-paced environments with progressively larger responsibility.

+ Demonstrated ability to engage with business leaders, vendors and peers through effective written and verbal communication and strong interpersonal skills.

+ Adaptive, flexible, can anticipate and adapt to new situations and/or changing demands and respond proactively to enhance the division’s/business unit’s financial performance.

+ Ability to manage ambiguity by creating structure, process, and prioritization.

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

© 2020 Nordstrom, Nordstrom Careers Privacy Policy:

Pay Range


Minimum = $


Maximum = $


We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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