**Job Description** For over 100 years, Nordstrom has created a reputation of _Legendary Customer Service_ . As a Trunk Club Customer CARE Sp
For over 100 years, Nordstrom has created a reputation of _Legendary Customer Service_ . As a Trunk Club Customer CARE Specialist, you will be an Ambassador for Nordstrom, assisting customers while accurately entering customer information while handling real-time phone calls, e-mails, and chats with customers in a virtual environment.
A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s _Legendary Customer Service_ . Our Customer Care Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.
**Candidates must reside within the state of Georgia – there may also be additional eligibility requirements**
**Schedules:** Full time schedules of 8-hour shifts, 5 days per week including one weekend day. Specific schedules will be available at time of offer
_Looking for full availability within the following: Monday-Friday 8AM – 8PM_ **_CT_** _, Saturday-Sunday 9AM-5:30PM_ **_CT_**
**Training:** Mandatory, paid training required
****All Required Technical Equipment will be provided prior to start date (Laptop, headset, keyboard, mouse and additional monitor)**
**A day in the life…**
+ Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email
+ Answer inquiries, resolve concerns and connect our customers with the products and services that create loyal Nordstrom customers
+ Work in a fast-paced environment, answering inquiries, troubleshooting and resolving concerns, and connecting our customers with the products and services that create loyal Nordstrom customers
+ Interact with customers while simultaneously pulling up and reviewing their information, navigating multiple systems for resolution, and creating case notes with each call
+ Achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail
+ Engage and collaborate with team members virtually inclusive of team and recognition meetings
**You own this if you have…**
+ Passion for providing excellent customer service
+ A talent for critical thinking and problem solving
+ The ability to multi-task at a high level and manage time effectively
+ Great verbal and written communication along with active listening skills
+ A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
+ Strong professional and personal accountability – both are critical to your success in a virtual environment
+ Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
+ The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
+ A quiet, distraction free, secure home workspace
+ 6+ months experience within a customer service facing environment required
+ Internet Speeds of minimum 50 mb/s download and 5 mb/s upload required
**We’ve got you covered…**
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
+ Medical/Vision, Dental, Retirement and Paid Time Away
+ Life Insurance and Disability
+ Merchandise Discount and EAP Resources
A few more important points…
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2020 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.
Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.
We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
**OWNERS AT HEART**
We treat every interaction as an opportunity to make an impact and deliver excellence.
**CURIOUS AND EVER CHANGING**
We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
**HERE TO WIN**
We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
**WE EXTEND OURSELVES**
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
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