Digital Operations Supervisor – OPD

  • Seattle, WA
  • Applications have closed

Nordstrom

**Job Description** Our e-commerce team at Nordstrom ensures that customers experience the same great fashion and service on Nordstrom.com at htt

**Job Description**

Our e-commerce team at Nordstrom ensures that customers experience the same great fashion and service on Nordstrom.com at http://nordstrom.com/ and HauteLook.com at http://hautelook.com/ as they expect in our stores by remaining committed to providing outstanding customer service every day. **A day in the life…**

The ideal Digital Operations Supervisor has strong leadership and prioritization skills with abilities to manage small to medium sized projects, oversee operational execution and implement process optimization. A Digital Operations Supervisor is responsible for overseeing the Online Product Display team and ensuring department and company goals are met.

+ The Digital Operations Supervisor will leverage merchandising principles, business expertise, organizational skills and e-commerce experience to create the best customer experience on Nordstrom.com at http://nordstrom.com/

+ Interview and hire an efficient and effective team ensuring consistent onboarding and support

+ Support the Leads overseeing the daily workflow of the team, to ensure timely and accurate validation, categorization and publishing of products to Nordstrom.com at http://nordstrom.com/

+ Serve as a subject matter expert partnering with other team leaders on cross-functional projects

+ Responsible for optimizing both operational and technological efficiency as well as increasing employee productivity

+ Create and maintain positive working relationships with business partners through consistent communication, collaboration and follow-through to ensure alignment

+ Responsible for maintaining a strong understanding of all available systems and technology; resolving issues and providing requirements where necessary

+ Oversee the personal and professional development of the team by providing consistent coaching and feedback, including discussions of employees’ strengths, opportunities and recommended next steps

+ Review operating practices and procedures, determine whether improvements can be made and work to implement changes as appropriate

**You own this if you have…**

+ 5 years experience in fashion retail, ecommerce or a related degree

+ 2 years management and leadership experience supporting individuals and teams; Nordstrom management a plus.

+ Ability to build partnerships with peers and all levels of leadership

+ Proven understanding of business process analysis

+ Positive and enthusiastic with exceptional interpersonal skills and an ability to work in a team environment

+ High level of integrity and confidentiality

+ Excellent organizational skills with the ability to maintain records & follow detailed procedures to ensure accuracy

+ Strong project management skills; ability to prioritize multiple projects ensuring all deadlines and priorities are met

+ Proficiency in MS Office suite and ability to learn necessary software applications

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com at http://www.nordstrom.com/ .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

**CUSTOMER OBSESSED**

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

**OWNERS AT HEART**

We treat every interaction as an opportunity to make an impact and deliver excellence.

**CURIOUS AND EVER CHANGING**

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

**HERE TO WIN**

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

**WE EXTEND OURSELVES**

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!