Executive Assistant/Quality Administrator

IHG

About us About us **THE JEWEL OF CHICAGO'S MAGNIFICENT MILE** | InterContinental Chicago is a lot like the city itself; historic but hi

About us About us

**THE JEWEL OF CHICAGO’S MAGNIFICENT MILE**

|

InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue’s architectural elite since 1929, our hotel is within easy reach of Chicago’s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

|

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business – and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

|

Michael Jordan’s Steakhouse is a dynamic restaurant founded on excellence befitting the caliber of Michael Jordan himself. Excellence in food and service among the team members is the game plan for our guests. Cornerstone Restaurant Group is our business partner for Michael Jordan’s Steakhouse and Michael Jordan’s Bar to help execute our flawless, personalized service.

Your day to day

**KEY RESPONSIBILITIES**

|

**Job/Role Summary**

|

|

**Executive Administration**

|

Perform a variety of administrative duties for General Manager, Hotel Manager and/or staff for an assigned department or hotel function.

|

|

**Quality**

|

Support the development and implementation of programs, processes and initiatives associated with Guest Experience and Quality. Liaison between the General Manager and Internal Management to drive performance improvement in guest love and quality measures using quality systems reporting to inform management decisions related to the hotel cluster.

|

**DUTIES & RESPONSIBILITIES**

|

**Executive Administration**

|

|

+ Ensure the Executive Office (GM, Hotel Manager and Executive Administration & Quality Assistant) complete all required monthly safety and compliance training|

+ Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; communicate information to staff or clients in manager’s absence|

+ Complete and submit expense report monthly|

+ Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, actions steps and status updates; follow-up as appropriate, to ensure timely execution to meet established deadlines|

+ Coordinate Senior Leadership Team Meetings with Agenda and follow-up with actionable minutes with assignments and due dates|

+ Identify and assist in planning for and purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office|

+ Promote teamwork and quality service through daily communications and coordination with other departments|

+ Serve as the first point of contact for callers and visitors contacting the office/department. Respond to inquiries and provide information in a prompt and professional manner and according to established procedures. Refer persons to appropriate staff members for further assistance or information|

+ Prepare a variety of correspondence reports and/or presentations which may include:|

+ Gathering & summarizing information from various sources|

+ Analysis & summary of data|

+ Creating spreadsheets, charts and/or graphics|

+ Entering, retrieving and/or manipulating data within software systems or databases|

+ Champion Employee Recognition from the GM; develop and manage process for recognizing employees mentioned in guest reviews and ensure a note of thanks is issued from the GM|

|

|

**Quality**

|

|

+ Support General Manager/Hotel Manager and Hotels’ Operations Teams to improve Guest Experience and Hotel Quality Compliance|

+ Coordinate with Department Heads and Hotels’ Training and Compliance Manager to promote and support functional alignment around brand standards|

+ Monitor implementation of Brand Safety Standards with Engineering to ensure consistent understanding of risk management due dates on risk management calendar and annual compliance|

+ Create actionable reporting, leveraging Guest Experience and Quality systems to inform decisions around quality compliance, improved guest experience and standards compliance|

+ Coordinate with Front Office/Guest Relations on all VIP and IHG One Rewards arrivals 3-5 days out to ensure welcome cards, room assignments and benefits are executed, and loyalty recognition goals are achieved|

+ Manage Guest Experience and Quality programs’ administration|

+ Manage communication plan around Guest Experience and Quality initiatives|

+ Communicate and liase with hotel operations teams to ensure Guest Experience and Quality program participation|

What we need from you

**QUALIFICATION & REQUIREMENTS**

|

|

+ Using a computer to generate documents, correspondence reports, presentations etc. mostly while sitting; Excellent computer skills including MS Word, PowerPoint, and Excel; ability to type at least 45 WPM|

+ Excellent Reading & Writing abilities|

+ Basic Math Skills|

+ Ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the company|

+ Excellent organization, time management and project management execution|

+ Additional requirements of reasonable nature to fulfill guest and employee needs within the scope of the role to aid in guest and employee satisfaction and company/government compliance|

What we offer

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do.

|

And we’re looking for more people like this to join our friendly and professional team. In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.

|

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

|

So what’s your passion? Do you see yourself as an **Executive Assistant/Quality Administrator?** Please get in touch and tell us how you could bring your individual skills to IHG.

|

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

|

Not applicable for Colorado applicants.

” “About us

**THE JEWEL OF CHICAGO’S MAGNIFICENT MILE**

|

InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue’s architectural elite since 1929, our hotel is within easy reach of Chicago’s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

|

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business – and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

|

Michael Jordan’s Steakhouse is a dynamic restaurant founded on excellence befitting the caliber of Michael Jordan himself. Excellence in food and service among the team members is the game plan for our guests. Cornerstone Restaurant Group is our business partner for Michael Jordan’s Steakhouse and Michael Jordan’s Bar to help execute our flawless, personalized service.

Your day to day

**KEY RESPONSIBILITIES**

|

**Job/Role Summary**

|

|

**Executive Administration**

|

Perform a variety of administrative duties for General Manager, Hotel Manager and/or staff for an assigned department or hotel function.

|

|

**Quality**

|

Support the development and implementation of programs, processes and initiatives associated with Guest Experience and Quality. Liaison between the General Manager and Internal Management to drive performance improvement in guest love and quality measures using quality systems reporting to inform management decisions related to the hotel cluster.

|

**DUTIES & RESPONSIBILITIES**

|

**Executive Administration**

|

|

+ Ensure the Executive Office (GM, Hotel Manager and Executive Administration & Quality Assistant) complete all required monthly safety and compliance training|

+ Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; communicate information to staff or clients in manager’s absence|

+ Complete and submit expense report monthly|

+ Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, actions steps and status updates; follow-up as appropriate, to ensure timely execution to meet established deadlines|

+ Coordinate Senior Leadership Team Meetings with Agenda and follow-up with actionable minutes with assignments and due dates|

+ Identify and assist in planning for and purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office|

+ Promote teamwork and quality service through daily communications and coordination with other departments|

+ Serve as the first point of contact for callers and visitors contacting the office/department. Respond to inquiries and provide information in a prompt and professional manner and according to established procedures. Refer persons to appropriate staff members for further assistance or information|

+ Prepare a variety of correspondence reports and/or presentations which may include:|

+ Gathering & summarizing information from various sources|

+ Analysis & summary of data|

+ Creating spreadsheets, charts and/or graphics|

+ Entering, retrieving and/or manipulating data within software systems or databases|

+ Champion Employee Recognition from the GM; develop and manage process for recognizing employees mentioned in guest reviews and ensure a note of thanks is issued from the GM|

|

|

**Quality**

|

|

+ Support General Manager/Hotel Manager and Hotels’ Operations Teams to improve Guest Experience and Hotel Quality Compliance|

+ Coordinate with Department Heads and Hotels’ Training and Compliance Manager to promote and support functional alignment around brand standards|

+ Monitor implementation of Brand Safety Standards with Engineering to ensure consistent understanding of risk management due dates on risk management calendar and annual compliance|

+ Create actionable reporting, leveraging Guest Experience and Quality systems to inform decisions around quality compliance, improved guest experience and standards compliance|

+ Coordinate with Front Office/Guest Relations on all VIP and IHG One Rewards arrivals 3-5 days out to ensure welcome cards, room assignments and benefits are executed, and loyalty recognition goals are achieved|

+ Manage Guest Experience and Quality programs’ administration|

+ Manage communication plan around Guest Experience and Quality initiatives|

+ Communicate and liase with hotel operations teams to ensure Guest Experience and Quality program participation|

What we need from you

**QUALIFICATION & REQUIREMENTS**

|

|

+ Using a computer to generate documents, correspondence reports, presentations etc. mostly while sitting; Excellent computer skills including MS Word, PowerPoint, and Excel; ability to type at least 45 WPM|

+ Excellent Reading & Writing abilities|

+ Basic Math Skills|

+ Ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the company|

+ Excellent organization, time management and project management execution|

+ Additional requirements of reasonable nature to fulfill guest and employee needs within the scope of the role to aid in guest and employee satisfaction and company/government compliance|

What we offer

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do.

|

And we’re looking for more people like this to join our friendly and professional team. In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.

|

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

|

So what’s your passion? Do you see yourself as an **Executive Assistant/Quality Administrator?** Please get in touch and tell us how you could bring your individual skills to IHG.

|

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

|

Not applicable for Colorado applicants.

Requirements “About us

**THE JEWEL OF CHICAGO’S MAGNIFICENT MILE**

|

InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue’s architectural elite since 1929, our hotel is within easy reach of Chicago’s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

|

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business – and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

|

Michael Jordan’s Steakhouse is a dynamic restaurant founded on excellence befitting the caliber of Michael Jordan himself. Excellence in food and service among the team members is the game plan for our guests. Cornerstone Restaurant Group is our business partner for Michael Jordan’s Steakhouse and Michael Jordan’s Bar to help execute our flawless, personalized service.

Your day to day

**KEY RESPONSIBILITIES**

|

**Job/Role Summary**

|

|

**Executive Administration**

|

Perform a variety of administrative duties for General Manager, Hotel Manager and/or staff for an assigned department or hotel function.

|

|

**Quality**

|

Support the development and implementation of programs, processes and initiatives associated with Guest Experience and Quality. Liaison between the General Manager and Internal Management to drive performance improvement in guest love and quality measures using quality systems reporting to inform management decisions related to the hotel cluster.

|

**DUTIES & RESPONSIBILITIES**

|

**Executive Administration**

|

|

+ Ensure the Executive Office (GM, Hotel Manager and Executive Administration & Quality Assistant) complete all required monthly safety and compliance training|

+ Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; communicate information to staff or clients in manager’s absence|

+ Complete and submit expense report monthly|

+ Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, actions steps and status updates; follow-up as appropriate, to ensure timely execution to meet established deadlines|

+ Coordinate Senior Leadership Team Meetings with Agenda and follow-up with actionable minutes with assignments and due dates|

+ Identify and assist in planning for and purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office|

+ Promote teamwork and quality service through daily communications and coordination with other departments|

+ Serve as the first point of contact for callers and visitors contacting the office/department. Respond to inquiries and provide information in a prompt and professional manner and according to established procedures. Refer persons to appropriate staff members for further assistance or information|

+ Prepare a variety of correspondence reports and/or presentations which may include:|

+ Gathering & summarizing information from various sources|

+ Analysis & summary of data|

+ Creating spreadsheets, charts and/or graphics|

+ Entering, retrieving and/or manipulating data within software systems or databases|

+ Champion Employee Recognition from the GM; develop and manage process for recognizing employees mentioned in guest reviews and ensure a note of thanks is issued from the GM|

|

|

**Quality**

|

|

+ Support General Manager/Hotel Manager and Hotels’ Operations Teams to improve Guest Experience and Hotel Quality Compliance|

+ Coordinate with Department Heads and Hotels’ Training and Compliance Manager to promote and support functional alignment around brand standards|

+ Monitor implementation of Brand Safety Standards with Engineering to ensure consistent understanding of risk management due dates on risk management calendar and annual compliance|

+ Create actionable reporting, leveraging Guest Experience and Quality systems to inform decisions around quality compliance, improved guest experience and standards compliance|

+ Coordinate with Front Office/Guest Relations on all VIP and IHG One Rewards arrivals 3-5 days out to ensure welcome cards, room assignments and benefits are executed, and loyalty recognition goals are achieved|

+ Manage Guest Experience and Quality programs’ administration|

+ Manage communication plan around Guest Experience and Quality initiatives|

+ Communicate and liase with hotel operations teams to ensure Guest Experience and Quality program participation|

What we need from you

**QUALIFICATION & REQUIREMENTS**

|

|

+ Using a computer to generate documents, correspondence reports, presentations etc. mostly while sitting; Excellent computer skills including MS Word, PowerPoint, and Excel; ability to type at least 45 WPM|

+ Excellent Reading & Writing abilities|

+ Basic Math Skills|

+ Ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the company|

+ Excellent organization, time management and project management execution|

+ Additional requirements of reasonable nature to fulfill guest and employee needs within the scope of the role to aid in guest and employee satisfaction and company/government compliance|

What we offer

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do.

|

And we’re looking for more people like this to join our friendly and professional team. In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.

|

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

|

So what’s your passion? Do you see yourself as an **Executive Assistant/Quality Administrator?** Please get in touch and tell us how you could bring your individual skills to IHG.

|

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

|

Not applicable for Colorado applicants.

” “About us

**THE JEWEL OF CHICAGO’S MAGNIFICENT MILE**

|

InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue’s architectural elite since 1929, our hotel is within easy reach of Chicago’s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

|

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business – and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

|

Michael Jordan’s Steakhouse is a dynamic restaurant founded on excellence befitting the caliber of Michael Jordan himself. Excellence in food and service among the team members is the game plan for our guests. Cornerstone Restaurant Group is our business partner for Michael Jordan’s Steakhouse and Michael Jordan’s Bar to help execute our flawless, personalized service.

Your day to day

**KEY RESPONSIBILITIES**

|

**Job/Role Summary**

|

|

**Executive Administration**

|

Perform a variety of administrative duties for General Manager, Hotel Manager and/or staff for an assigned department or hotel function.

|

|

**Quality**

|

Support the development and implementation of programs, processes and initiatives associated with Guest Experience and Quality. Liaison between the General Manager and Internal Management to drive performance improvement in guest love and quality measures using quality systems reporting to inform management decisions related to the hotel cluster.

|

**DUTIES & RESPONSIBILITIES**

|

**Executive Administration**

|

|

+ Ensure the Executive Office (GM, Hotel Manager and Executive Administration & Quality Assistant) complete all required monthly safety and compliance training|

+ Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; communicate information to staff or clients in manager’s absence|

+ Complete and submit expense report monthly|

+ Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, actions steps and status updates; follow-up as appropriate, to ensure timely execution to meet established deadlines|

+ Coordinate Senior Leadership Team Meetings with Agenda and follow-up with actionable minutes with assignments and due dates|

+ Identify and assist in planning for and purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office|

+ Promote teamwork and quality service through daily communications and coordination with other departments|

+ Serve as the first point of contact for callers and visitors contacting the office/department. Respond to inquiries and provide information in a prompt and professional manner and according to established procedures. Refer persons to appropriate staff members for further assistance or information|

+ Prepare a variety of correspondence reports and/or presentations which may include:|

+ Gathering & summarizing information from various sources|

+ Analysis & summary of data|

+ Creating spreadsheets, charts and/or graphics|

+ Entering, retrieving and/or manipulating data within software systems or databases|

+ Champion Employee Recognition from the GM; develop and manage process for recognizing employees mentioned in guest reviews and ensure a note of thanks is issued from the GM|

|

|

**Quality**

|

|

+ Support General Manager/Hotel Manager and Hotels’ Operations Teams to improve Guest Experience and Hotel Quality Compliance|

+ Coordinate with Department Heads and Hotels’ Training and Compliance Manager to promote and support functional alignment around brand standards|

+ Monitor implementation of Brand Safety Standards with Engineering to ensure consistent understanding of risk management due dates on risk management calendar and annual compliance|

+ Create actionable reporting, leveraging Guest Experience and Quality systems to inform decisions around quality compliance, improved guest experience and standards compliance|

+ Coordinate with Front Office/Guest Relations on all VIP and IHG One Rewards arrivals 3-5 days out to ensure welcome cards, room assignments and benefits are executed, and loyalty recognition goals are achieved|

+ Manage Guest Experience and Quality programs’ administration|

+ Manage communication plan around Guest Experience and Quality initiatives|

+ Communicate and liase with hotel operations teams to ensure Guest Experience and Quality program participation|

What we need from you

**QUALIFICATION & REQUIREMENTS**

|

|

+ Using a computer to generate documents, correspondence reports, presentations etc. mostly while sitting; Excellent computer skills including MS Word, PowerPoint, and Excel; ability to type at least 45 WPM|

+ Excellent Reading & Writing abilities|

+ Basic Math Skills|

+ Ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the company|

+ Excellent organization, time management and project management execution|

+ Additional requirements of reasonable nature to fulfill guest and employee needs within the scope of the role to aid in guest and employee satisfaction and company/government compliance|

What we offer

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do.

|

And we’re looking for more people like this to join our friendly and professional team. In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.

|

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

|

So what’s your passion? Do you see yourself as an **Executive Assistant/Quality Administrator?** Please get in touch and tell us how you could bring your individual skills to IHG.

|

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

|

Not applicable for Colorado applicants.

To apply for this job please visit de.jobsyn.org.