IHG
About us **Role Purpose** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk
About us
**Role Purpose**
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
**Key Accountabilities**
+ Be the warm welcome that kicks off a memorable guest experience.
+ Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
+ Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
+ Handle cash and credit transactions.
+ Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
+ Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
+ Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
+ Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
+ Take pride in your appearance and place as a brand ambassador.
+ Always know what events and activities are on the day’s schedule.
+ Jump into other ad-hoc duties when your colleagues need your help.
**Key Skills & Experiences**
+ Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
+ Fluency in the local language – extra language skills would be great, but not essential.
+ Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers
+ Flexibility – night, weekend and holiday shifts are all part of the job.
+ You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
+ Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
+ Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Requirements
**Role Purpose**
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
**Key Accountabilities**
+ Be the warm welcome that kicks off a memorable guest experience.
+ Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
+ Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
+ Handle cash and credit transactions.
+ Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
+ Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
+ Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
+ Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
+ Take pride in your appearance and place as a brand ambassador.
+ Always know what events and activities are on the day’s schedule.
+ Jump into other ad-hoc duties when your colleagues need your help.
**Key Skills & Experiences**
+ Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
+ Fluency in the local language – extra language skills would be great, but not essential.
+ Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers
+ Flexibility – night, weekend and holiday shifts are all part of the job.
+ You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
+ Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
+ Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
To apply for this job please visit de.jobsyn.org.
