General Manager 3 WCOC – Riverside, CA


**Job Description** The General Manager (GM) is responsible for leading operations teams in Nordstrom’s largest Omnichannel Center location,

**Job Description**

The General Manager (GM) is responsible for leading operations teams in Nordstrom’s largest Omnichannel Center location, providing distribution services to stores as well as end customer fulfillment. Reporting to the Sr Director Supply Chain Operations West, this position directly manages a team comprised of both support and operations personnel, with a focus on efficient day-to-day operations, cost reductions, key program management, and capital projects. Developing the team to create a strong culture of growth and learning is critical to the GM role, further enhancing Nordstrom’s position in the community as the employer of choice.

This is a leadership position that requires a combination of focus and flexibility as well as a willingness to play an active role in the management of our supply chain network. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation and an understanding of how to drive effectiveness and efficiency at scale.

**A day in the life…**

+ Strategic in nature while serving as the functional leader of the building (~700 total employees). This level of management takes a leading, deciding, and driving approach to managing the organization. The facility is a balance of traditional distribution center processing infused with departments running a new playbook of highly automated, lean-driven processes.

+ Supports Managers across all shifts (24×7 operation)—responsible for processing in all functional areas to achieve our customer promise through established goals of safety, team building and key metrics.

+ Owns development of the management team, including competency development, fostering a culture of diversity and inclusion while driving team effectiveness

+ Drives recruiting, training and development of managers and employees—including partnering with key support functions to ensure short and long-term plans are well defined and executed

+ Drives effective communication across the entire facility to ensure alignment on key goals and initiatives, including change management and adoption across teams

+ Participates as a key stakeholder in building level processes, capital or other improvement projects; serves as a subject matter expert on network-wide improvement/efficiency programs

+ Partners with Seattle-based corporate teams as necessary to make recommendations that involve resource allocation and competing priorities

+ Responsible for achieving defined operational metrics

+ Plans programs to achieve high-level business objectives established by top-level management.

+ Achieves expense objectives within assigned area

+ Lead and promote Lean philosophy across production areas to ensure continuous improvement occurs in all processes/procedures

+ Develops a culture of Safety in the organization as defined by key metrics

**You own this it you have…**

+ A minimum of 10 years of Supply Chain leadership experience in Distribution, Fulfillment or similar environment.

+ Undergraduate or graduate-level degree in related discipline a plus.

+ Proven track record of leading a large-scale site of 500,000+ sqft and leading/supporting over 500 employees

+ Demonstrated capability in managing large teams, using well-developed verbal and written communications skills

+ Proven ability to build effective relationships to influence and collaborate.

+ Prior experience in implementing and leading/sponsoring Lean initiatives as part of continuous improvement

+ Strong belief and experience in data-driven decision making

+ Ability to develop reliable, repeatable, and cost-effective systems and procedures

+ Demonstrated success at identifying, developing and retaining quality talent

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at at .

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© 2019 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

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We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


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