Kimpton Hotels & Restaurants
HOTEL MANAGER 670180 –JOB DESCRIPTION – REVISED DATE: 12/2019 FLSA STATUS: EXEMPT SUMMARY: The Hotel Manager is responsible f
670180 –JOB DESCRIPTION – REVISED DATE: 12/2019
FLSA STATUS: EXEMPT
SUMMARY: The Hotel Manager is responsible for providing luxury quality guest service within the guidelines specified by the hotel management. Leads all operations departments, (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, Property Operations and Maintenance, Banquets, Restaurant and Bar, and Night Audit etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Assists General Manager in directing and overseeing all operations ensuring and setting a level of guest service consistent with luxury hospitality.
+ Assist General Manager with managing the financial expenses of hotel operations, ensuring that all expenses stay within budget.
+ Assist General Manager with identifying capital needs and maintaining the overall condition of the hotel.
+ Assists with reservations and guest inquiries, when needed.
+ Create and innovate guest satisfaction programs for all operating departments.
+ Assists with day to day operations of the hotel and provides support for staff when needed.
+ Reviews schedules for operations departments.
+ In collaboration with the department managers, you’ll provide support for the staff by making sure all company standards are met, employees are trained properly, and ensuring company culture and programs are supported and encouraged.
+ Monitor and maintain property interfaces.
+ Responsible for the training and Performance Management of direct reports.
+ Works closely with other hotel departments such as Finance, Sales and Marketing, and Revenue Management to ensure that all guest needs and financial requirements are met.
SPECIFIC EXPERIENCE WE’RE SEEKING:
+ Minimum of 5 years operations management experience in luxury hospitality.
+ Bachelor’s degree preferred.
+ Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
+ Ability to read, write, and verbally communicate effectively and professionally.
+ Experience with Opera and Microsoft Office Suite is preferred.
+ Flexible schedule, able to work evenings, weekends and holidays.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Minimum 5 years operations management experience in luxury hospitality. Bachelor’s degree is preferred.
Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Physical Demands: While performing the duties of this job, the employee is constantly required to reach, use a keyboard, dial, sit, stand, walk, see, hear, write, and speak. The employee is frequently required to bend, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), and finger (picking, pinching, fine manipulation). The employee is occasionally required to crouch, kneel, climb ladders and stairs, and balance. The employee is minimally required to squat, twist, stretch, and collate/file. The employee is frequently required to lift and/or move 10- 50lbs and is minimally required to move up to 75lbs.
Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is frequently required to use math skills and give presentations.
Work Environment: While performing the duties of this job, the employee may be continuously exposed to noise, and occasionally exposed to heat, odor, fumes, dampness, dirt, oil, grease, vibrations, and use of tools/equipment. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands
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