Housekeeping Coordinator (Full-Time) l InterContinental Miami Downtown

IHG

About us **About us:** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterCont

About us

**About us:**

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

+ Be charming by being approachable, having confidence and showing respect.

+ Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

+ Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city’s premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being **ONE GREAT TEAM,** sixth year in a row honored one of the **TOP WORKPLACES** of South Florida by the Sun Sentinel.

**Your day to day:**

As a **Housekeeping Coordinator,** you will coordinate the day to day administrative activities of the housekeeping office including answering phones and dispatching staff to satisfy all guest requests and producing room attendants and houseperson assignments.

**_DUTIES AND RESPONSIBILITIES:_**

+ Assign rooms for cleaning, pick up and turndown for room attendants.

+ Make note and inform front desk and airline coordinator of any open rooms.

+ Issue keys to room attendants by logging key numbers on the sign in sheet.

+ Prepare room attendants caddies with assignments and keys.

+ Issue room attendants caddies and cleaning buckets.

+ Collect and review all paperwork from prior shift room attendants. Be sure to note any and correct discrepancies.

+ Report maintenance and housekeeping deficiencies using the established procedures. Compile reports and maintain the integrity of the espresso system.

+ Log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately. Notify management of any guest complaints immediately.

+ Inventory and return all keys and pagers to key cabinet. Notify security immediately of any is missing keys.

+ Restock all room attendant caddies in preparation for the next shift.

+ Take inventory and leave information of all supply needs to be ordered the next day.

+ Inform supervisors and room attendants of status of their assigned rooms.

+ Maintain a clean and organized work area by insuring the desk and drawers are clean at all times.

+ Insure the office is properly stocked with all office supplies including logs, guest amenities and stationary items.

+ Promote teamwork and quality service through daily communication and coordination with other departments.

+ May assist with other duties as assigned.

**What we need from you:**

**_Qualifications and Requirements:_**

High School Diploma or equivalent plus 1-2 years housekeeping experience. Administrative experience preferred. Must speak fluent English.

This job requires ability to perform the following:

+ Carrying or lifting items weighing up to 25 pounds

+ Communicating with customers, employees, and third parties

+ Use a keyboard to generate correspondence, reports, etc.

+ Handling objects, products and computer equipment

+ Bending, stooping, kneeling

Other:

+ Communication skills are utilized a significant amount of time when interacting with colleagues.

+ Reading and writing abilities are utilized often when compiling room assignments, departmental records, logs, or paperwork.

+ Basic mathematical skills are used often.

+ May be required to work nights, weekends, and/or holidays.

**What we offer:**

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

Requirements

**About us:**

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

+ Be charming by being approachable, having confidence and showing respect.

+ Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

+ Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city’s premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being **ONE GREAT TEAM,** sixth year in a row honored one of the **TOP WORKPLACES** of South Florida by the Sun Sentinel.

**Your day to day:**

As a **Housekeeping Coordinator,** you will coordinate the day to day administrative activities of the housekeeping office including answering phones and dispatching staff to satisfy all guest requests and producing room attendants and houseperson assignments.

**_DUTIES AND RESPONSIBILITIES:_**

+ Assign rooms for cleaning, pick up and turndown for room attendants.

+ Make note and inform front desk and airline coordinator of any open rooms.

+ Issue keys to room attendants by logging key numbers on the sign in sheet.

+ Prepare room attendants caddies with assignments and keys.

+ Issue room attendants caddies and cleaning buckets.

+ Collect and review all paperwork from prior shift room attendants. Be sure to note any and correct discrepancies.

+ Report maintenance and housekeeping deficiencies using the established procedures. Compile reports and maintain the integrity of the espresso system.

+ Log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately. Notify management of any guest complaints immediately.

+ Inventory and return all keys and pagers to key cabinet. Notify security immediately of any is missing keys.

+ Restock all room attendant caddies in preparation for the next shift.

+ Take inventory and leave information of all supply needs to be ordered the next day.

+ Inform supervisors and room attendants of status of their assigned rooms.

+ Maintain a clean and organized work area by insuring the desk and drawers are clean at all times.

+ Insure the office is properly stocked with all office supplies including logs, guest amenities and stationary items.

+ Promote teamwork and quality service through daily communication and coordination with other departments.

+ May assist with other duties as assigned.

**What we need from you:**

**_Qualifications and Requirements:_**

High School Diploma or equivalent plus 1-2 years housekeeping experience. Administrative experience preferred. Must speak fluent English.

This job requires ability to perform the following:

+ Carrying or lifting items weighing up to 25 pounds

+ Communicating with customers, employees, and third parties

+ Use a keyboard to generate correspondence, reports, etc.

+ Handling objects, products and computer equipment

+ Bending, stooping, kneeling

Other:

+ Communication skills are utilized a significant amount of time when interacting with colleagues.

+ Reading and writing abilities are utilized often when compiling room assignments, departmental records, logs, or paperwork.

+ Basic mathematical skills are used often.

+ May be required to work nights, weekends, and/or holidays.

**What we offer:**

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

To apply for this job please visit de.jobsyn.org.