Loan Support Processor

The Auto Club Group

Loan Support Processor - ( 220001WL ) **Description** **Loan Support Processor – The Auto Club Group** **What you will do:** **Primary D

Loan Support Processor – ( 220001WL )


**Loan Support Processor – The Auto Club Group**

**What you will do:**

**Primary Duties and Responsibilities:**

Works with loan originators and underwriters to process consumer loans and support back office processing. Interacts with customers and dealers to obtain necessary information. Responds to customer inquiries and provide high quality customer service. Ensures all processes have been followed and all appropriate documentation is present in the file for the completion of loan. Authorizes checks/payments within approved authority. Performs insurance and lien perfection follow-up and other job duties as assigned. Escalate complex processing, issues and/or check authorizations to higher level staff or Supervisor.

Assists management in identifying potential improvements to loan processing workflow and makes recommendations for changes to front end processing systems to ensure maximized efficiency. Provides input into processing procedures and ensures identified areas of quality service are in compliance with corporate customer satisfaction standards.

May participate on special projects when needed. Maintain ongoing knowledge of industry practices related to consumer loan processing and servicing.

**How you will benefit:**

+ Loan Support Processor will earn a competitive salary of $36,000 to $64,000 annually with annual bonus potential based on performance.

+ Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

+ 401k Match

+ Medical

+ Dental

+ Vision


+ Paid Holidays

+ Tuition Reimbursement


**We’re looking for candidates who:**

**Preferred Qualifications:**


**Work Environment:**

This is a hybrid position reporting to our Dearborn office once or twice a week.

**Required Qualifications:**


+ High School Diploma of equivalent


+ Working in a team environment

+ Consumer loan processing and documentation

+ Loan file creation and maintenance

+ General Ledger entries and balancing

+ Loading of all loan records

+ Lien perfection functions

+ Work flow monitoring

+ Tracking additional file documentation and follow-up

Knowledge and Skills:

Knowledge of:

+ Consumer loan products and servicing

+ FCRA, ECOA and other federal/state regulations regarding the extension of credit

Ability to:

+ Provide input for application processing procedures

+ Perform loan upload process and audit for accuracy

+ Multitask on processing including gathering documentation from a variety of sources

+ Demonstrate interpersonal communication and positive attitudes within work environment

+ Self-motivated and able to work autonomously

+ Investigative, analyze and resolve problems

+ Provide high quality customer service

+ Work flexible hours including evenings and weekends

+ Communicate effectively with senior leaders, peers and internal and external business partners

**What it’s like to work for us:**

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

**Who we are:**

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

+ Long-term, sustainable, profitable growth

+ AAA Membership growth and renewal

+ Operational excellence

+ Become the “flagship club” of the AAA Federation

**Important Note:**

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


**Primary Location** : United States-MI-Dearborn

**Work Locations** :

MI-Admin Office Building (AOB)

1 Auto Club Drive

Dearborn 48126

**Job** : Banking/Financial Service

**Organization** : Banking

**Schedule** : Full-time

**Employee Status** : Regular

**Job Type** : Regular

**Job Level** : Individual Contributor

**Travel** : No

**Job Posting** : Jul 28, 2022, 2:22:40 PM

**Req ID:** 220001WL

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