Manager – Business Process Improvement

  • Seattle, WA
  • Applications have closed


**Job Description** The ideal Process Improvement Manager is customer obsessed, results driven, has a bias for action and is committed to provi

**Job Description**

The ideal Process Improvement Manager is customer obsessed, results driven, has a bias for action and is committed to providing outstanding customer service that helps drive our customer experience. This leadership role is responsible for supporting and growing a team of Process and Business Intelligence Specialists while ensuring the delivery of business outcomes through a structured approach to problem solving, leveraging lean techniques and data analyses. This role is accountable for a broad scope of topics in both our full price and off price business.

**A day in the life…**

+ Leadership – Build and lead a process improvement team of ten, comprised of process improvement specialists, analysts and quality specialists

+ Strategy – Define and execute a process improvement strategy and road map, with focus on speed, efficiency, cost management, and vendor service and support

+ Program management – Work cross-functionally to identify the biggest opportunities to reduce costs, root cause problems, identify data and forecasting needs, and implement product or process changes to fix them. Partner with other leaders to drive a culture of continuous improvement and operational excellence

+ Functional expertise – Provide functional leadership in a variety of process improvement and development techniques, program management, operational excellence, statistical tools, and problem solving

+ Metrics & Experimentation – Define metrics that will drive success measure effectiveness

**You own this if you have…**

+ Bachelor’s degree required, in related field and 7+ years of experience in a process improvement role. Other combinations of education or experience may be considered

+ Experience building strategic and cross-functional teams, with knowledge of process design and improvement techniques, including Lean and Six Sigma

+ Strong analytical skills – good at creating and analyzing business information, creating dashboards, tracking key business metrics; exceptional Excel skills; proficiency in SQL and some statistical tools strongly preferred

+ Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams

+ Superior organizational and time management skills; ability to prioritize workload and manage multiple projects and tasks

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at at .

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© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!