Manager, Finance Business Partner (Reporting, Strategic Alliances, Hotel Performance)

IHG

About us **Role Purpose** Manage all financial reporting and analysis for strategic hotel alliances, including individual hotel and group pe

About us

**Role Purpose**

Manage all financial reporting and analysis for strategic hotel alliances, including individual hotel and group performance, and supervise the calculation of financial obligations based on hotel license agreements while working with various business partners. Serve as the first point of contact for hotel owners and operators, corporate executives, and legal counsel; actively maximize business opportunities through effective engagement and timely query resolution on a portfolio of assigned customer accounts; Manage mid to executive-level escalations.

**Key Accountabilities**

+ Manage all financial reporting and analysis for strategic hotel and group alliances, including individual hotel and group performance

+ Assist decision-making of senior management by assessing risks and opportunities to improve key financial and winnings metrics

+ Assist with complex dealings, compliance and financial reporting processes, group negotiations, distressed properties, hotels where the finance team interacts with high visibility owners, and executive-level escalations.

+ Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational, and customer service needs.

+ Responsible for review of team operations, specialized transactions, and service quality.

+ Direct and oversee the centralized regional AR process to maximize cash flow and minimize bad debt while maintaining customer relations.

+ Direct and oversee the regional centralized billing and cash receipt process and the production of On-Line invoices and statements to ensure integrity, timeliness, and accuracy.

+ Direct preparation and review of work papers for internal/external auditors.

+ Define, implement and monitor standards and policies to ensure adherence to GAAP, IFRS, agreed global procedures, regional business requirements, statutory governmental regulations, and SOX requirements to minimize liability and risk.

+ Direct process to ensure proper controls are in place for the team and direct efforts to ensure team productivity is measured, scored, and communicated according to standards. Oversee resolution of discrepancies and advanced systems issues.

+ Maintain appropriate records suitable for research and internal or external audit

+ Ensure regional processes conforms to the global model

+ Actively manage the regional process’s business continuity and disaster recovery plans.

+ Review and interpret a variety of documents, contracts, summaries, etc. to calculate, execute and deliver assessments with completeness and accuracy.

+ Prepare and compile various reports as required for analysis and projects.

+ Drive change through communication, documentation, and feedback.

+ Share best practices and learnings (formal and informal) with key stakeholders to improve service delivery.

+ Conduct in-depth research to identify errors and discrepancies, address them in a timely manner and perform root-cause analysis to make recommendations for process changes or to prevent a recurrence.

**Key Shared Accountabilities**

+ Customer-facing role – Ensure customer engagement and satisfaction thru the effective resolution of queries and data delivery, serve as a liaison between different IHG departments ( Fin Ops, AR, C&T, amongst others) and hotels.

+ Manage the performance and AR reporting processes for specific alliance groups. , oversee interactions between Finance associates and different regional business units, serving as liaison with corporate executives, legal counsel, and hotel owners to continuously improve all areas in process scope and in compliance with specific Service Level Agreements and governmental regulatory requirements while ensuring resolution of customer issues.

**Key Interfaces**

+ Works with Hotel General Managers, Controllers, Owners, and managing companies

+ Key vendors, professional associations, and industry experts to keep informed of existing and evolving industry standards.

**Key Metrics**

+ Customer satisfaction and enhanced customer engagement

+ Accurate and timely internal and customer-facing reporting & invoicing

+ Reengineering of processes’ effectiveness

+ Lead and deliver on projects assigned

+ Ensuring timely Key process deliverables

+ Ensure seamless & surprise-free audit.

**Education:**

+ Bachelor’s degree or equivalent work experience in business, finance or related field required. Master’s Degree or equivalent work experience in business, finance or related field preferred

**Experience:**

+ A minimum of 8-10 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position.

**Technical Skills and Knowledge** :

+ Demonstrated team handling skills.

+ Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel).

+ Demonstrated effective verbal and written English language communication skills.

+ Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.

+ Ability to influence and negotiate resulting in positive customer payment decisions.

+ Bilingual (Spanish) a plus

+ Experienced business leader with at least 5 years of finance, strategy, and/or management consultingexperience

+ Experience leading cross functional teams, driving change, and challenging & communicating with seniorleadership in a complex matrix organization

+ Financial Systems (e.g. Holidex , GRS, Concerto, Essbase

**Less than 10% travel**

**This is a hybrid role, expectation is 2 days in Atlanta office (business needs will apply)**

Requirements

**Role Purpose**

Manage all financial reporting and analysis for strategic hotel alliances, including individual hotel and group performance, and supervise the calculation of financial obligations based on hotel license agreements while working with various business partners. Serve as the first point of contact for hotel owners and operators, corporate executives, and legal counsel; actively maximize business opportunities through effective engagement and timely query resolution on a portfolio of assigned customer accounts; Manage mid to executive-level escalations.

**Key Accountabilities**

+ Manage all financial reporting and analysis for strategic hotel and group alliances, including individual hotel and group performance

+ Assist decision-making of senior management by assessing risks and opportunities to improve key financial and winnings metrics

+ Assist with complex dealings, compliance and financial reporting processes, group negotiations, distressed properties, hotels where the finance team interacts with high visibility owners, and executive-level escalations.

+ Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational, and customer service needs.

+ Responsible for review of team operations, specialized transactions, and service quality.

+ Direct and oversee the centralized regional AR process to maximize cash flow and minimize bad debt while maintaining customer relations.

+ Direct and oversee the regional centralized billing and cash receipt process and the production of On-Line invoices and statements to ensure integrity, timeliness, and accuracy.

+ Direct preparation and review of work papers for internal/external auditors.

+ Define, implement and monitor standards and policies to ensure adherence to GAAP, IFRS, agreed global procedures, regional business requirements, statutory governmental regulations, and SOX requirements to minimize liability and risk.

+ Direct process to ensure proper controls are in place for the team and direct efforts to ensure team productivity is measured, scored, and communicated according to standards. Oversee resolution of discrepancies and advanced systems issues.

+ Maintain appropriate records suitable for research and internal or external audit

+ Ensure regional processes conforms to the global model

+ Actively manage the regional process’s business continuity and disaster recovery plans.

+ Review and interpret a variety of documents, contracts, summaries, etc. to calculate, execute and deliver assessments with completeness and accuracy.

+ Prepare and compile various reports as required for analysis and projects.

+ Drive change through communication, documentation, and feedback.

+ Share best practices and learnings (formal and informal) with key stakeholders to improve service delivery.

+ Conduct in-depth research to identify errors and discrepancies, address them in a timely manner and perform root-cause analysis to make recommendations for process changes or to prevent a recurrence.

**Key Shared Accountabilities**

+ Customer-facing role – Ensure customer engagement and satisfaction thru the effective resolution of queries and data delivery, serve as a liaison between different IHG departments ( Fin Ops, AR, C&T, amongst others) and hotels.

+ Manage the performance and AR reporting processes for specific alliance groups. , oversee interactions between Finance associates and different regional business units, serving as liaison with corporate executives, legal counsel, and hotel owners to continuously improve all areas in process scope and in compliance with specific Service Level Agreements and governmental regulatory requirements while ensuring resolution of customer issues.

**Key Interfaces**

+ Works with Hotel General Managers, Controllers, Owners, and managing companies

+ Key vendors, professional associations, and industry experts to keep informed of existing and evolving industry standards.

**Key Metrics**

+ Customer satisfaction and enhanced customer engagement

+ Accurate and timely internal and customer-facing reporting & invoicing

+ Reengineering of processes’ effectiveness

+ Lead and deliver on projects assigned

+ Ensuring timely Key process deliverables

+ Ensure seamless & surprise-free audit.

**Education:**

+ Bachelor’s degree or equivalent work experience in business, finance or related field required. Master’s Degree or equivalent work experience in business, finance or related field preferred

**Experience:**

+ A minimum of 8-10 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position.

**Technical Skills and Knowledge** :

+ Demonstrated team handling skills.

+ Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel).

+ Demonstrated effective verbal and written English language communication skills.

+ Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.

+ Ability to influence and negotiate resulting in positive customer payment decisions.

+ Bilingual (Spanish) a plus

+ Experienced business leader with at least 5 years of finance, strategy, and/or management consultingexperience

+ Experience leading cross functional teams, driving change, and challenging & communicating with seniorleadership in a complex matrix organization

+ Financial Systems (e.g. Holidex , GRS, Concerto, Essbase

**Less than 10% travel**

**This is a hybrid role, expectation is 2 days in Atlanta office (business needs will apply)**

To apply for this job please visit de.jobsyn.org.