Manager, Strategic Programs – Digital Operations


**Job Description** We are looking for a **Manager, Strategic Programs** to join our Strategic Operations team within Nordstrom’s Digital O

**Job Description**

We are looking for a **Manager, Strategic Programs** to join our Strategic Operations team within Nordstrom’s Digital Operations organization. The focus of this role is to support and develop a team of Program Managers that successfully build and execute strategies that improve business outcomes across Nordstrom’s Full Price and Off Price digital brands. This role will partner closely with Product Management, UX, Technology, Supply Chain, Merchandising, and Digital Operations leaders to remove barriers, move with speed, and get work done. This position reports to the Director, Digital Operations – Strategic Operations.

Responsibilities include, but are not limited to:

+ **Develop and drive the program vision and strategy:** Create and clearly communicate the vision and plan for the strategic program portfolio, including definition of goals, success metrics, and business stakeholders

+ **Build a high-performing team:** lead and develop a team of customer-obsessed Program Managers

+ **Manage program deliverables and report progress:** Lead the ongoing management of the holistic program roadmap and build the business rhythms and reporting required to achieve program goals

+ **Facilitate decision making:** Bring forward decisions for leadership, ensuring that options are clearly outlined with necessary information and strategic implications

+ **Partner, collaborate, and influence:** Partner with cross-functional leaders across the business to clear roadblocks and prioritize initiatives that will deliver program outcomes

+ **Expand and deepen program capabilities:** Identify white space within the program portfolio and deliver program capabilities to additional Nordstrom brands

The ideal candidate is a strong advocate for the customer, is relentlessly curious, and has a strong sense of accountability and ownership. They are passionate about building and developing teams, they embrace change and flex to changing business expectations, and their leadership style is adept at building and managing relationships.

**Qualifications** **:**

+ Bachelor’s degree required

+ Strong business acumen with exceptional strategic thinking, analytical, and program management skills

+ Exceptional verbal and written communication skills, with the ability to tell data-driven stories and lead, facilitate, and present to large groups

+ Demonstrated ability to build effective relationships, influence prioritization, and collaborate at all organizational levels

+ Ability to build, lead, and develop a high-performing team of Program Managers

+ Track record of thought leadership and collaborative problem solving of complex business issues

+ Highly proficient in Excel and PowerPoint

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Nordstrom Careers Privacy Policy:

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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