Mgr, Program Management, Developer Quality

  • Seattle, WA
  • Applications have closed


**Job Description** The Manager of Program Management will be responsible for day-to-day management of the Program Managers supporting the Deve

**Job Description**

The Manager of Program Management will be responsible for day-to-day management of the Program Managers supporting the Developer Quality team.The Developer Quality team runs and maintains the processes responsible for defining and maintain what good looks like for Nordstrom Technology.

Managers within Technology at Nordstrom help create an inspiring workplace where talented people are empowered to drive amazing customer experiences and business results. Through broad industry and practice knowledge and hands-on technical management experience, the Manager guides a team of professionals to execute strategy and tactics that deliver desired results.

**You are responsible for…**

+ Developing and fostering a healthy and collaborative culture for your team that embodies both industry best practices and Nordstrom values

+ Growing and developing an incredible team of talented and motivated program managers with high expectations around individual ownership and impact

+ Driving the roadmap and technical vision for the team, collaborate with product groups and partner teams to deliver value to our customers

+ Influencing key decisions on processes that are central to Nordstrom’s success

+ Being a bar raiser, pushing the limits on how solutions are designed, how processes are maintained, and how we support the entire Nordstrom technology organization

+ Ensure team has the tools, resources, and information they need to be successful

+ Hire capable and motivated talent/teams that can deliver swiftly and predictably, adjusting in an agile fashion to deliver solutions aligned with business needs

+ Employ continuous improvement methodologies across own team (e.g. quantifies impacts customer first, waste elimination, increased productivity, iterates quickly, shorten feedback loop, experience creating relevant KPIs)

**You own this if you have…**

+ 5+ years of relevant work experience

+ A BA/BS in Computer Science or closely related degree or equivalent practical experience

+ 2+ years leading teams (preferred)

+ Demonstrable experience owning and operating business critical processes servicing internal customers

+ Profound care for your people and the desire to help those who want to help themselves

+ Pragmatism. You can prioritize, simplify, and make a path toward results.

+ Proactive mindset. You seek the best solution for the company and customer and take action without being directed

+ The capability to truly listen to our customers and partners, internalize their needs and develop simple and elegant solutions that they can’t live without

+ A bias towards action guided by evidence-based decision-making mindset

**Who you are**

+ **A trendsetter.** You thrive in an intellectually challenging environment with leading edge technologies.

+ **A teacher.** You’re able to mentor your peers and help our team grow.

+ **A learner.** You have an insatiable thirst for knowledge and greater understanding.

+ **A pragmatist.** Your goal is to create useful products, not build technology for technology’s sake.

+ **An empath.** You understand what the customer needs and use that perspective to create the best user experience.

**How we work**

+ **With others.** We have remote pairing tools where engineers often work together, as well as virtual collaboration tools for building out architecture solutions.

+ **With transparency.** We encourage open dialog and discourse. We don’t encourage silos.

+ **With agility.** We don’t believe in following a process for process’s sake. We ship frequently and focus on delivering incremental value.

+ **With open minds.** We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.

+ **With pride.** We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Nordstrom Careers Privacy Policy:

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!