Program Manager 1 (Payments)

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Program Manager 1 (Payments) Job Description Payments is an integral part of a team of professionals managing programs that deliver sign

Program Manager 1 (Payments)

Job Description

Payments is an integral part of a team of professionals managing programs that deliver significant business value to Nordstrom and its customers. The Nordstrom Payments Team’s mission is to create a fast, frictionless purchase experience for our customers that instills trust and supports the overall customer experience. This role will be a key member of the team, partnering to champion the customer experience through the definition and delivery of program strategy for overall payment team initiatives. This position works across departmental and functional lines on a variety of programs that range in scope, risk and complexity.


Have fundamental knowledge of how payments are processed, key players and economics of a transaction

Interact with internal partners and third parties in gathering requirements and implementation of technical improvements to benefit the payments experience

Be familiar with alternative and evolving payments products and services

Work closely with cross functional teams to quickly resolve payment incidents and coordinate testing activities for payments projects

Thoroughly understand the standards, concepts, and principles of program management to solve practical needs of the business, while independently managing small to moderate programs

Proactively manage work execution through program dependencies, risks, schedules,

budgets and understand the importance of requirements gathering, prioritization, and clear stakeholder communication

Continue developing payments related subject matter expertise. Support internal and

external stakeholders by helping resolve/escalate issues and managing day to day


Support management of third-party strategic payment partnerships including card brand networks. Manage day to day activities and support forms and contracts as needed.

Utilize MS Office Suite to prepare and distribute program artifacts and other related

documented communications for all levels of the organization

Support new store opening process to ensure all new locations can process payments


Maintain team project list and status. Assist with improving intake, prioritization, and status reporting processes.

Demonstrated effective verbal and written communication skills

Strong organization and time management skills

Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills

Demonstrated analytical, problem solving, critical thinker, negotiation and conflict resolution skills

Experience in credit, banking and/or financial services a plus

**We’ve got you covered…**

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, a profit-sharing plan and much more.

**We are an equal opportunity employer committed to providing a diverse environment.**

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

© 2020 Nordstrom, Nordstrom Careers Privacy Policy:

Pay Range


Minimum = $


Maximum = $


We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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