Program Manager II – Facilities Services


**Job Description** As a Facilities Services Program Manager, you’ll manage multiple soft services programs across retail, supply chain and c

**Job Description**

As a Facilities Services Program Manager, you’ll manage multiple soft services programs across retail, supply chain and corporate buildings and ensure all assigned program deliverables are being met or exceeded. You will provide technical expertise in the creation and management of program protocols for both JWN and supplier programs. For contracted services, you will partner with key business stake holders and Strategic Sourcing to source and manage various suppliers through strong contracts and business reviews. In this role, you will be responsible for driving performance and value from suppliers by ensuring that all contractual obligations such as service levels, invoicing accuracy and quality of services are being met according to the contract. You will partner with a Performance Manager to develop and track key metrics and KPI’s of suppliers as well as work closely with Nordstrom field management to solicit feedback on supplier performance. You will handle performance escalations with suppliers and ensure all aspects of contract requirements are being maintained. You’ll work closely with Strategic Sourcing to validate new suppliers and assist in the vetting process and contract architecture.

**A day in the life…**

+ Develop and manage multiple programs that span all JWN business units

+ Provide technical expertise to the creation and auditing of all program processes/protocols

+ Cultivate strong relationships with key business partners to understand business needs and translate into program improvements

+ Develop supplier and services strategies and engage with Sourcing for support

+ Own supplier onboarding processes, ensure suppliers are familiar with JWN processes and systems

+ Develop strong relationships with key suppliers and develop strong network within the industry

+ Facilitate resolutions of supplier issue escalations

+ Determine root cause analysis of supplier service or product failures

+ Ensure suppliers are compliant with existing contracts and field managers understand contract terms and conditions.

+ Collect data, survey results from cross functional team and report to key leaders

+ Measure and track supplier performance through the development of a supplier management program

+ Develop effective KPI’s for all suppliers and continually revise existing KPI’s.

+ Meet with suppliers regularly to review performance to provide feedback from the business

+ Understand the needs of the business to ensure facilities provides the appropriate levels of service

+ Partnered with Strategic Sourcing to develop strategies around suppliers and services that align with changing business requirements.

+ Collaborate with Performance Manager to deliver dashboards and reports that provide insights to business to all levels of leadership.

+ Collaborate with other business units for learning, best practice sharing, innovation and standardization opportunities

+ Ability to identify and act on continuous improvement opportunities through innovation and value engineering

+ Assist sourcing team with bid preparation, data collection and analysis, market research and strategy development

+ Deliver program improvements to existing processes and identify opportunities for further improvement

+ Collaborate with Continuous Improvement manager on new or updated to processes

**You’ve got this if…**

+ Bachelor’s degree in related field strongly preferred

+ 5+ years’ experience in supplier management, including contract administration

+ 5+ years in facilities management preferred

+ Experience in program management

+ Demonstrated ability to create and deliver original program documentation including, SOP’s, Contract Terms, SLA and MSAs

+ Strong written and verbal communication skills

+ Strong analytical skills

+ Strong organizational and leadership skills

+ Self-driven and curious about all aspects of the business that drives identification of opportunities

+ High degree of independence, initiative, responsibility and accountability

+ Strong Business acumen and critical thinking abilities

+ Ability to work virtually with other colleagues

+ Ability to excel in a team environment and as a single contributor

+ An ability to influence, drive and deliver change with business partners, peers, team members, stakeholders

+ Excitement for the opportunity to redefine the future of Nordstrom Facilities

+ Displays a sense of urgency to resolve issues quickly and efficiently.

+ Exceptional attention to detail with the ability to consistently produce accurate work, manage time, multi-task and prioritize work.

+ Strong proficiency in Microsoft Office, especially Excel to combine (VLOOKUP) and manipulate (PIVOT TABLE) data into formats suitable for analysis and business recommendations

+ Proficiency in common business software that aid in collaboration and communication with other team members

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at at .

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© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

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