Remote Manager, CIC Insurance Sales

The Auto Club Group

Remote Manager, CIC Insurance Sales - ( 2200025G ) **Description** **Remote - Manager, CIC Insurance Sales – Auto Club Group** The Auto Clu

Remote Manager, CIC Insurance Sales – ( 2200025G )


**Remote – Manager, CIC Insurance Sales – Auto Club Group**

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.

**Primary Duties and Responsibilities (details of the basic job functions):**

This position is responsible to drive results focused on budgeted growth objectives and profitability by analyzing data and recommending, developing, and implementing sales and marketing strategies that focus on overall sales growth while monitoring and evaluating sales efforts for all insurance product lines offered through ACG in fast paced remote call center environment.

Assists with the development and introduction of sales techniques and product training. Initiates various marketing strategies and goals in accordance with business objectives and provides plans and results. Monitors and manages sales production to quality procedures to reduce E&O exposure.

Supports and initiates policies, practices, procedures, and controls to ensure ACG standards are met.

Provides leadership and direction to staff of Insurance Agents ensuring that excellent customer service is provided to clients and Members.

Maintains the highest level of technical and call center competence/expertise as needed to ensure the resolution of complex problems and complaints

Accountable for managing within budgeted expenses to achieve all P&L goals together with revenue.

Responsible for recruiting, selecting, training, developing, and counseling all employees as needed. Responsible for growing supervisors through developing and mentoring leadership skills

**Supervisory Responsibilities (briefly describe, if applicable, or indicate None):**

Oversees Insurance Agents in assigned location(s). Assists employees in developing individual goals, performance, and action plans to accomplish their respective production targets designed to meet and exceed Agency goals. Evaluates the progress of each employee toward goals on an ongoing basis using available reporting tools and provides direction development where appropriate. Provides expertise and coordinates training to further employee skills and product knowledge. Conducts regular sales meetings with all Insurance employees to discuss strategies, specific issues/opportunities for improvement as well as time sensitive information. Responsible for recruiting, hiring, licensing, on boarding and developing new agents.

**Preferred Qualifications:**

+ Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

+ Strategic planning

+ Ability to oversee quality assurance. Proactively identify department and individual knowledge gap with insurance guidelines and recommend technical coaching, development, and/or communication to employees as needed.

**Total Compensation Overview:**

+ Manager, CIC Insurance Sales will earn a competitive salary of $60,700 to $107,900 annually with an annual bonus potential based on performance.

+ Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

* 401k Match

* Medical

* Dental

* Vision


* Paid Holidays

* Tuition Reimbursement

**Work Environment:**

Remote – work from home environment


**Required Qualifications:**


+ College level coursework in Business Administration, Marketing, Communications, or a related field.

+ Attain and maintain state insurance sales licenses for The Auto Club Group as appropriate – if in Insurance call center.


+ Supervisory experience in a Customer/Call Center environment.

+ Supervisory experience in/with:

+ leadership

+ organizing and planning

+ analyzing and resolving problems

+ performance appraisal and recognition

+ decision-making

+ budget preparation and monitoring

+ staffing

**Knowledge and Skills:**

+ Team building and motivational techniques

+ ACG products and services

+ Critical technical information pertaining to specific operations area

+ Government and other regulations pertaining to area of business

+ Direct the work of others

+ Work under pressure

+ Manage a specialized function (Claims, ERS, Insurance, etc.)

+ Communicate effectively with others in a work environment and with the public

+ Motivate and train staff as needed

+ Prepare and conduct presentations for all levels of staff and management

+ Maintain accurate records

+ Maintain appropriate credentials as needed

**Important Note:**

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


**Primary Location** : United States-MI-Dearborn

**Work Locations** :

Dearborn Contact Center

15500 Lundy Parkway

Dearborn 48126

**Job** : Call Center

**Organization** : Call Center Sales & Service

**Schedule** : Full-time

**Employee Status** : Regular

**Job Type** : Regular

**Job Level** : Manager

**Travel** : No

**Job Posting** : Jun 16, 2022, 9:43:04 AM

**Req ID:** 2200025G

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