Remote – Manager, Outbound Insurance Sales

The Auto Club Group

Remote - Manager, Outbound Insurance Sales - ( 2200012L ) **Description** The Auto Club Group (ACG) provides membership, travel, insurance and f

Remote – Manager, Outbound Insurance Sales – ( 2200012L )


The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

**Primary Duties and** **Responsibilities:**

In a remote call center environment, manages personnel engaged in the outbound sales of ACG Insurance, Membership, and financial products.

Supports a performance-based culture and focuses on achieving performance-based goals: sales production, customer satisfaction (NPS), time management, attrition, etc. The focus of the effort is on achieving and sustaining a high level of sales production, customer service, driving process improvements, operational efficiency, etc. within the department.

Maintains the highest level of technical and call center competence/expertise as needed to ensure resolution of complex problems and complaints.

Manage compliance with new programs, systems, policies and procedures by making certain expectations are communicated effectively, understood, supported and embraced. Review all processes and applications looking for ways to improve and make recommendations as appropriate to upper management. Accountable for managing within budgeted expenses to achieve all P&L goals together with revenue. Manage through innovative ways to improve revenue through sales and lead management programs. Assistance with recruiting, selecting, and training, developing and counseling all employees as needed.

Adapts departmental plans and priorities to address resource and operational challenges.

Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws.

**Total Compensation Overview:**

+ Manager, Outbound Insurance Sales will earn a competitive salary of $60,700 to $107,900 annually with an annual bonus potential based on performance.

+ Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

+ 401k Match

+ Medical

+ Dental

+ Vision


+ Paid Holidays

+ Tuition Reimbursement

**Supervisory Responsibilities:**

+ Oversee an outbound call center staff of licensed insurance agents responsible for selling AAA Branded products, brokered lines of insurance, AAA Memberships, and AAA Financial Products.

Preferred Qualifications:

+ Bachelor’s degree in Business Administration, Marketing, Communications or a related field.

+ The sales and/or service of ACG products

+ Strategic planning

+ Ability to oversee quality assurance. Proactively identify department and individual knowledge gap with insurance guidelines and recommend technical coaching, development and/or communication to employees as needed.

**Work Environment**

Remote work environment requiring access to high-speed internet


**Required Qualifications:**


+ College level coursework in Business Administration, Marketing, Communications or a related field.

+ Attain and maintain state insurance sales licenses for The Auto Club Group as appropriate – if in Insurance call center.


+ Supervisory experience in a Customer/Call Center environment.

+ Supervisory experience in/with:

+ leadership

+ organizing and planning

+ analyzing and resolving problems

+ performance appraisal and recognition

+ decision-making

+ budget preparation and monitoring

+ staffing

**Knowledge and Skills:**

+ Team building and motivational techniques

+ ACG products and services

+ Critical technical information pertaining to specific operations area

+ Government and other regulations pertaining to area of business

+ Direct the work of others

+ Work under pressure

+ Manage a specialized function (Claims, ERS, Insurance, etc.)

+ Communicate effectively with others in a work environment and with the public

+ Motivate and train staff as needed

+ Prepare and conduct presentations for all levels of staff and management

+ Maintain accurate records

+ Maintain appropriate credentials as needed

The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


**Primary Location** : United States-FL-St Petersburg

**Work Locations** :

FL-St Petersburg Ops-NEW

180 Fountain Parkway

St Petersburg 33716

**Job** : Call Center

**Organization** : Call Center Sales & Service

**Schedule** : Full-time

**Employee Status** : Regular

**Job Type** : Regular

**Job Level** : Manager

**Travel** : No

**Job Posting** : Jun 30, 2022, 10:46:44 AM

**Req ID:** 2200012L

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