SC Fleet Manager I

The Auto Club Group

SC Fleet Manager I - ( 220002H2 ) **Description** Manages towing operations to ensure prompt, efficient and courteous towing, recovery and emerg

SC Fleet Manager I – ( 220002H2 )


Manages towing operations to ensure prompt, efficient and courteous towing, recovery and emergency road service to all eligible customers, clients, AAA and affiliated Club members. Fleet size is generally smaller in size, does not operate 24/7, and does not have contractor oversight.

Supervises daily activities of fleet supervisors, coordinators, drivers and dispatchers (where applicable) to ensure the timely completion of tasks. Increases revenue by servicing existing clients and expanding base of commercial towing accounts.

Collaborates with contact center and field leaders to ensure club standards and goals are accomplished. Ensures that all safety, security and audit procedures are adhered to and improved upon.

Analyzes and resolves member complaints concerning driver performance. Investigates and mediates damage claims. Monitors equipment repair or replacement including the ordering of supplies and verifying payment for all supplies. Updates maintenance files as regulations and rules changes to comply with Local, State & Federal requirements. Ensures compliance with all prescribed safety, service and financial goals.

Oversees and provides guidance for new hire recruitment to ensure quality of the staff continuously improves. Monitors incentive bonus programs, including compiling data and preparing reports on program performance.

Generates and analyzes various administrative reports, providing data, analysis and process improvement recommendations when the opportunities present themselves.

Supervisory Responsibilities (briefly describe, if applicable, or indicate none):

Leads team of Fleet Supervisors, Coordinator Service Vehicle Operators, Service Vehicle Operators I and II, and Dispatchers (if applicable).


**II. Required Qualifications (these are the minimum requirements to qualify)**

Education (include minimum education and any licensing/certifications):

+ High school diploma or equivalent.

+ Must have a valid state driver’s license and excellent driving record without physical restrictions which would prevent driving during day or night hours or for extended periods of time.


Experience in:

+ Operating office equipment including telephone system, calculator, copy machine, fax machine, etc.

+ Operating a personal computer

+ Automotive industry and/or emergency road service

Knowledge and Skills:

Knowledge of:

+ Towing procedures

+ Company products, policies and procedures

+ Vehicle mechanics and equipment maintenance

+ Geographical market areas

Supervisory ability to include:

+ Scheduling

+ Staffing

+ Budgeting

+ Decision making

+ Analysis and problem solving

+ Evaluating employee work performance

+ Leadership

+ Read reports

Ability to:

+ Communicate effectively with others in a work environment and with the public

+ Interpret contract and bid documents

+ Contract negotiation

+ Operate a two-way radio/Nextel, digital dispatch system and D2000

+ Work independently

+ Perform basic mathematical calculations to include addition, subtraction, multiplication, division and percentages

+ Stand/walk in order to inspect vehicles and equipment

+ Climbing/stoop/kneel

+ Lift/pull/push

+ Use telephone system

**III. Preferred Qualifications**

+ College coursework or Bachelor’s degree in a business related field or equivalent experience.

+ Management experience.

+ Experience in operating towing equipment

**IV. Work Environment**

Works in a temperature controlled office environment with exposure to slightly dirty conditions. Occasional (up to 30% of work time) exposure to temperature extremes.

**Important Note:** The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

**Primary Location** : United States-North Carolina-Charlotte

**Work Locations** :

NC-Charlotte Headquarters

6600 AAA Dr.

Charlotte 28212

**Job** : Automotive Service/Repair

**Organization** : Fleet

**Schedule** : Full-time

**Employee Status** : Regular

**Job Type** : Regular

**Job Level** : Manager

**Travel** : No

**Job Posting** : Jul 7, 2022, 12:32:35 PM

**Req ID:** 220002H2

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