Senior Business Analyst – Call Center Analytics

  • Seattle, WA
  • Applications have closed

Nordstrom

**Job Description** Nordstrom’s HR Operations Reporting team focuses on delivering accurate and timely data reporting to various internal bus

**Job Description**

Nordstrom’s HR Operations Reporting team focuses on delivering accurate and timely data reporting to various internal business partners to inform and drive business decisions. The Sr. Business Analyst – Call Center Analytics will focus on delivering executive level reporting that captures Nordstrom’s employee contact call center metrics and telling that story through rich data analysis.

+ ​​ **​Key Responsibilities**

+ Design, build, manage, and evolve Dashboards and other self-service tools for our key stakeholders.

+ Partner with Business teams to understand their analytics needs and look for opportunities to enhance our product offering.

+ Collaborate with other Analysts and Engineers to develop data/table structures, optimizing for Dashboards and other self-service needs.

+ Offer strategic guidance to both analysts and business teams on how to best leverage our tools.

+ Serve as a partner in providing business requirements to the HR Technology Delivery team.

+ Maintain efficient Quality Assurance processes to ensure the accuracy and quality of data.

+ Provide exceptional customer service through professionalism, ownership and initiative. **Qualifications**

+ Minimum 5 years of experience in business, project and/or process engineering (combined business, system development and implementation).

+ Minimum 2 years of experience as a business analyst or project lead.

+ Call center analytics exposure preferred.

+ Knowledge of business tools, processes and HR systems

+ Experience with Workday preferred.

+ Understanding of the software development lifecycle and its variations.

+ Familiarity with project management principles and methodologies.

+ Proficiency with MS Office Suite and MS Visio.

+ Proficiency with database queries and data analysis.

+ Experience developing business process flows and wireframes.

+ Excellent verbal and written communication skills.

+ Ability to collaborate effectively.

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com at http://www.nordstrom.com/ .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

**CUSTOMER OBSESSED**

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

**OWNERS AT HEART**

We treat every interaction as an opportunity to make an impact and deliver excellence.

**CURIOUS AND EVER CHANGING**

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

**HERE TO WIN**

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

**WE EXTEND OURSELVES**

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!