Senior Technical Program Manager – Mobile Apps

Nordstrom

**Job Description** At Nordstrom, we're building the future of retail, enabled through technology. We have a strong culture of being curious an

**Job Description**

At Nordstrom, we’re building the future of retail, enabled through technology. We have a strong culture of being curious and collaborating. The Nordstrom Mobile Apps team is seeking a Senior Technical Program Manager with to join our team. The Nordstrom mobile apps are Nordstrom’s fastest-growing ecommerce platform. Our mission is to provide the same legendary level of service and experience customers know from our stores on our mobile platforms.

A Senior Program Manager is part of a key team of Technology professionals managing technical programs that deliver significant business value to Nordstrom and its customers. They are able to identify unaddressed issues, work on solutions or find the appropriate owner to ensure only high-quality deliverables are released. Success is measured in terms of Return on Investment (ROI), new capabilities, and benefit delivery. The Senior Program Manager partners with internal stakeholders to develop, design, build and launch technology solutions, and are responsible for end-to-end quality of what is released. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across department and functional lines on a variety of programs that range in scope, risk and complexity.

**A day in the life…**

+ Manage programs of high impact, risk, complexity while building and executing integrated plans across multiple teams

+ Possesses in depth understanding of end to end capability and applies engineering lifecycle knowledge to feature design, task estimation, design review, story creation, triage, schedule and performance standards

+ Lead, influence and deliver squad deliverables and scope

+ Uses customer lens to create data measurements to quantify measures for success and recognizes gaps in technical and operational KPI’s

+ Apply experience as well as technical, functional and customer expertise to define the technical components of a multi-year capability roadmap

+ Working across the Nordstrom technology organization to integrate with services that power our industry-leading ecommerce experience.

+ Collaborating with our product managers and engineers to deliver value add to our customers

+ Leading on-call incidents and using telemetry to diagnose issues and involve the right partner teams.

**You own this if you have…**

+ A 4-year degree in related field preferred or equivalent experience

+ 5+ years of Program Management experience

+ 5+ years of demonstrated successful program delivery

+ Experience managing stakeholder relationships

+ An entrepreneurial mindset, using technology to drive key business metrics

+ Experience with lean software development and A/B experimentation

+ Passion to learn about technology and the mobile space

**How we work**

+ **With others.** We have remote pairing tools where engineers often work together, as well as virtual collaboration tools for building out architecture solutions.

+ **With transparency.** We encourage open dialog and discourse. We don’t encourage silos.

+ **With agility.** We don’t believe in following a process for process’s sake. We ship frequently and focus on delivering incremental value.

+ **With open minds.** We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.

+ **With pride.** We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

**CUSTOMER OBSESSED**

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

**OWNERS AT HEART**

We treat every interaction as an opportunity to make an impact and deliver excellence.

**CURIOUS AND EVER CHANGING**

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

**HERE TO WIN**

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

**WE EXTEND OURSELVES**

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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