Sr. Program Manager – Store Commerce Technology


**Job Description** A Senior Program Manager is part of a key team of Technology professionals managing technical programs that deliver signifi

**Job Description**

A Senior Program Manager is part of a key team of Technology professionals managing technical programs that deliver significant business value to Nordstrom and its customers. They are able to identify unaddressed issues, work on solutions or find the appropriate owner to ensure only high-quality deliverables are released. Success is measured in terms of Return on Investment (ROI), new capabilities, and benefit delivery. The Senior Program Manager partners with internal stakeholders to develop, design, build and launch technology solutions, and are responsible for end-to-end quality of what is released. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across department and functional lines on a variety of programs that range in scope, risk and complexity.

As part of the Store Commerce organization, this Senior Program Manager will support our Restaurant Point of Sales team. This team focuses on modernizing and managing restaurant point of sale experiences and applications, integrating with different hardware components, vendor products, services in addition to Nordstrom internal applications and services. Ensuring we are able to serve the customer with uniform experiences across concepts and exploring new ways to serve the customer how and where they want it.

**A day in the life…**

+ Manage programs of high impact, risk, complexity while building and executing integrated plans across multiple teams

+ Operate in a fast-paced Agile delivery environment – own the backlog and drive agile ceremonies

+ Manage programs of high impact, risk, complexity while building and executing integrated plans across multiple teams

+ Present demos, status updates, risk/mitigation strategies and communicate down the pyramid through VP level

+ Apply experience as well as technical, functional and customer expertise to define the technical components of a multi-year capability road map

+ Successfully manage resource planning and a large team budget, accurately forecasting 6 months ahead and explaining variances

+ Possess and apply strong knowledge of technology (e.g. Cloud, APIs, services, Windows stack, open source, database technologies, etc.)

+ Use software development life cycle and engineering knowledge to drive improvements and efficiencies

**You own this if you have…**

+ A 4-year degree in related field preferred or equivalent experience

+ 5+ years of Program Management experience

+ 5+ years of demonstrated successful program delivery

+ Experience managing stakeholder relationships

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at at .

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© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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