**Job Description** Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experienc
Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk (ServiceNow) support and backend monitoring of systems and applications, just to name a few.
This is an onsite position. You will be working with one other Support Technician Tuesday – Friday from 3:30 PM EST to 2:00 AM EST following Covid 19 guidelines.
**A day in the life…**
+ Understands and displays basic troubleshooting concepts, processes, and operating system fundamentals with the ability to handle 30 ticket per shift
+ Serves as an initial support contact for technical issues from internal clients in the Fulfillment Center. Creates and is assigned tickets
+ Triages tickets by determining which cases they can likely resolve independently, which cases should be routed to Technicians in other areas, and which should be escalated
+ Communicates, to the appropriate audiences, clearly and concisely, in written and oral formats about decisions, plans, and tasks in a timely manner
+ Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution
+ Demonstrates the understanding of target SLA’s for specific area. · Adheres to scheduled work times
+ Resolves and closes tickets within their area following standard processes
+ Assists with projects or enhancements as requested
+ Understands the importance of adhering to security standards and the potential impacts to the Nordstrom brand due to security breach
**You own this if you have…**
+ 6+ months of Tech Support experience preferably in a fulfillment center environment
+ 6+ months experience trouble shooting, testing and/or repairing technical equipment
+ 6+ months experience with a ticketing system, preferably ServiceNow; Windows operating systems, desktop administration tools and basic Active Directory experience, VLAN, routers..
+ 4-year degree in related field preferred or equivalent experience. We are very open to candidates who are continuing their education while working
+ High motivation and self-direction, and sound problem-solving and technical troubleshooting skills.
+ Strong verbal and written communication skills and the ability to explain technical issues in layman’s terms.
+ Any exposure to warehouse management systems such as Manhattan would be a plus
**We’ve got you covered…**
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
+ Medical/Vision, Dental, Retirement and Paid Time Away
+ Life Insurance and Disability
+ Merchandise Discount and EAP Resources
A few more important points…
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2020 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.
Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.
We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
**OWNERS AT HEART**
We treat every interaction as an opportunity to make an impact and deliver excellence.
**CURIOUS AND EVER CHANGING**
We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
**HERE TO WIN**
We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
**WE EXTEND OURSELVES**
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
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