UX Researcher 2, Enterprise Tools

Nordstrom

**Job Description** As a UX Researcher 2 you’ll work with stakeholders (designers, project managers, business owners, engineers) to define re

**Job Description**

As a UX Researcher 2 you’ll work with stakeholders (designers, project managers, business owners, engineers) to define research needs for small to mid-sized projects within our enterprise and store tools space. This will include planning and conducting research; analyzing and presenting findings; and strongly advocating for the user (employee and customer) during all phases of the feature/product design process. You are a system level thinker and an expert across a wide range of standard methodologies, but are not limited by them and can develop original research to tackle complex issues that arise.

**A day in the life…**

+ Proactively identify research opportunities to drive the progression of the program

+ Ability to extract from the project team what are the actionable research questions and knows or can invent the correct methodology to address them

+ Collect information to analyze and evaluate existing or proposed functionality across a variety of platforms (e.g. desktop, smart phone, tablet, POS devices)

+ Map, write and maintain process and/or system documentation for research initiatives

+ Ensure project management of testing process including acquisition of necessary assets and collaboration of external vendors

+ Translate user needs into effective, valuable solutions and communicate user experience considerations to various partners

+ Work with other groups to ensure direction of solutions are customer-centric

**You own this if you have…**

+ Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology or a related field (Master’s preferred)

+ 3+ years’ experience planning and conducting user research

+ Demonstrated fluency in a wide variety of qualitative usability techniques. (e.g. lab studies, 5-second tests, paper-prototyping, design reviews, heuristic evaluations, design mapping, task analysis, site visits, surveys)

+ Fluent with usability practices and theory

+ Experienced with using moderated and unmoderated remote testing software preferred

+ Experienced in using editing software for making video clips preferred

+ Experience with Agile development process preferred

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com at http://www.nordstrom.com/ .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

**CUSTOMER OBSESSED**

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

**OWNERS AT HEART**

We treat every interaction as an opportunity to make an impact and deliver excellence.

**CURIOUS AND EVER CHANGING**

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

**HERE TO WIN**

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

**WE EXTEND OURSELVES**

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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