Nordstrom
**Job Description** **A day in the life… ** + Handle inbound and outbound calls in a timely and efficient manner while following est
**Job Description**
**A day in the life… **
+ Handle inbound and outbound calls in a timely and efficient manner while following established credit procedures
+ Solve problems quickly and create resolutions that bring in revenue on a regular basis
+ Negotiate, collect and resolve accounts using a consultative approach to encourage future card usage
**You own this if you have…**
+ 6+ months in customer service or collection-related experience
+ Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
+ Initiative and creativity to find solutions to complex problems
+ Ability to work with integrity and respect confidentiality
+ Excellent verbal and written communication skills
+ First party collections experience (preferred)
**We’ve got you covered…**
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
+ Medical/Vision, Dental, Retirement and Paid Time Away
+ Life Insurance and Disability
+ Merchandise Discount and EAP Resources
A few more important points…
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy
© 2021 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.
**CUSTOMER OBSESSED**
We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
**OWNERS AT HEART**
We treat every interaction as an opportunity to make an impact and deliver excellence.
**CURIOUS AND EVER CHANGING**
We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
**HERE TO WIN**
We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
**WE EXTEND OURSELVES**
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
