Asset Protection – Agent – Serramonte Center Rack


**Job Description** The ideal Asset Protection Agent prevents the loss of company property while maintaining a safe business environment. Suppo

**Job Description**

The ideal Asset Protection Agent prevents the loss of company property while maintaining a safe business environment. Supports store efforts in providing the best customer service within a controlled environment to support maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Agent detects and apprehends shoplifters and dishonest employees.

**A day in the life…**

+ Maintain the general safety and security of customers, employees, and the store

+ Respond to and report all store security and emergency situations

+ Monitor and conduct surveillance of customer behavior for indicators of theft

+ Conduct external and internal investigations utilizing available information to track, mitigate and resolve theft

+ Monitor, conduct surveillance and educate store employees on indicators of Organized Retail Crime (ORC) activity, grab & runs and high impact theft

+ Conduct investigations of fraudulent gift card and credit card activity

+ Reduce and control loss of inventory through audits, training, and store awareness

+ Recover stolen merchandise and apprehend individuals for theft and illegal activity while following all safety precautions

+ Understand and maintain rigorous compliance with the law and company policy regarding apprehensions, searches and seizures and the preservation of evidence.

+ Prepare and submit prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other illegal activities,

+ Monitor and interpret key performance indicators (KPIs) and exception-based reporting to help reduce loss, proactively identify trends, and root cause in high shrink locations

+ Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Agent is summoned

**You own this if you have…**

+ The ability to make, and be accountable for, decisions in a fast-paced environment

+ Have solid verbal and written skills

+ Good interpersonal skills

+ A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior

+ Accountability, initiative, and a high level of ownership

+ The ability to work a flexible schedule based on business needs

+ Meet any local licensing requirements

+ Experience in investigative, asset protection and security procedures (preferred)

+ Experience prioritizing and executing tasks in a high-pressure environment.

+ Experience recognizing the required criteria to determine what constitutes shoplifting.

**Skills / Ability**

+ Possess excellent communication skills, with a focus on customer service across all levels of leadership

+ Use two-way radio communication devices to maintain contact with asset protection / leadership to confirm safety

+ Demonstrate knowledge of Emergency Response and Preparation

+ Possess strong ethics and can maintain confidential information.

+ Apply strong analytical and problem solving skills in day to day tasks

**Essential Behavior and Cognitive Work Functions**

+ Ability to be at work for scheduled time and demonstrate reliable, punctual attendance. Includes taking and returning from breaks, attending meetings, and working overtime when requested

+ Ability to learn from directions, observations, and mistakes, and apply procedures using good judgment.

+ Ability to work independently or as part of a team, utilizing interpersonal skills to interact appropriately with coworkers and customers in timely, professional, and personable manner.

+ Ability to respond appropriately to direction, feedback, evaluation, and coaching.

+ Ability to demonstrate initiative and self-direction with little to no supervision

+ Previous retail and/or Asset Protection experience preferred, but not required

The job description highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

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© 2021 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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