Assistant Manager – Service Experience – Shoppers World Rack


**Job Description** The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and h

**Job Description**

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

**A day in the life…**

+ Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience

+ Assist theService Experience Managerin coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes

+ Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives

+ Assist the Service Experience Managerwith financial aspects and budgets to drive efficiencies and continuous improvement within the organization

+ Assist with protecting security and privacy of customer information including education, compliance and disposition of issues

+ Perform all Service Experience, Cash Room and Communication procedures as applicable

**You own this if you have…**

+ A track record of successful results, for example, strong productivity and achievement of goals

+ Strong organizational, delegation and follow-through skills

+ Clear and effective written and verbal communication as well asstrong interpersonal skills

+ The ability to prioritize multiple tasks in afast pacedenvironment.

+ Proficiency in multiple operating systems such as, MS Windows, iOS and Android

+ Ahigh school diploma, or equivalent (preferred)

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Nordstrom Careers Privacy Policy:

© 2021 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

To apply for this job please visit