Associate Engineer, IT Systems

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Dallas, TX

Location: DFW Headquarters Building 7 (DFW-SV07)

Additional Locations: None

Requisition ID: 65029


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you’ll love this job**

+ This job is a member of the Compute as a Service team, within the Technology and Transformation organization.

+ Responsibilities include creating, deploying and maintaining virtual desktops and virtual applications in VMware Horizon.

**What you’ll do**

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

+ Collaborates with leaders, business partners, product owners, IT architects, technical leads and other engineers, to understand requirements and develop needs according to business requirements.

+ Troubleshoots and debugs complex desktop operating system issues; identifies and implements solutions

+ Monitor, maintain and secure the American Airlines AVS Horizon platform

+ Create, deploy and maintain VMware Horizon hosted virtual desktops

+ Install and maintain VMware Horizon hosted virtual applications

**All you’ll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

+ Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training in advanced Windows Servers Administration, Cloud, or Virtualization technologies

**Preferred Qualifications- Education & Prior Job Experience**

+ 1+ years of Windows desktop OS administration experience

+ 1+ years of exposure to a hypervisor like VMware

+ Creating and Preparing Virtual Desktops using VMware Horizon

+ Updating Base image to VDI image and optimization

+ Exposure to Active Directory and Group Policies

+ Should preferably have knowledge in VMware Image & Snapshot management.

+ Strong Windows Desktop and Server operating system experience

+ Strong client-facing skills including communication skills, and self-starter

+ Should have problem solving, critical thinking and analytical skills.

**Skills, Licenses & Certifications**

+ Experience with ControlUP and iGel is a plus

+ A VCP Certification for DTM would be a plus

+ Patching working knowledge would be a plus

+ Knowledge on implementation of App Volume manager would be a plus

+ Some experience with Networking and Storage in a virtualization environment would be a plus

+ Powershell scripting experience would be a plus

**What you’ll get**

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

**Feel free to be yourself at American**

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 65029

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.