Customer Experience Specialist – Nordstrom Local Manhattan Beach


**Job Description** Nordstrom Local is a neighborhood service hub that provides customers more convenient choices to engage with Nordstrom’s

**Job Description**

Nordstrom Local is a neighborhood service hub that provides customers more convenient choices to engage with Nordstrom’s range of services; from quick and easy returns to alterations. The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.

A day in the life…

+ Welcome customers to Nordstrom Local by being an effective storyteller and skilled at engaging with diverse audiences

+ Quickly understand a customers’ needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.

+ Communicate withcustomersinaprofessionalmannerincludingbutnotlimitedto;answeringphones; communication via email, providing feedback on trend, fit and styleetc

+ Understand andsupportofbackofhouseprocesses,includinginventory management and assistingwithmaintainingorganization, cleanliness andmore

+ Support eventexecution–pointofcontactforRSVPs,track customercontactinformation,doorgreeteretc

+ For someshifts -responsibleforopeningandclosingthebuilding,followingthepropersecurityprocedure

+ Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

You own this if you have…

+ A high level of ownership, accountability andinitiative

+ The abilitytoidentifyopportunitiesthatbenefitthecustomerandbuildsolutionsthatmeetthecustomers’ expectations, including resolving anyissues

+ The ability to quickly adapt to new initiatives, concepts, and services within thestore

+ Proven success in working in a fast pace environment with the ability to multi-task

+ The ability to frequently lift and carry between 1- 25 lbs and occasionally 25- 50 lbs

+ A basic understanding of technology tools and computerapplications such as Microsoft Outlook, Booking Bug, Excel, and more

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Nordstrom Careers Privacy Policy:

© 2021 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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