District Manager Asset Protection – Chicago Area

Nordstrom

**Job Description** As a key member of Nordstrom District leadership team, you will lead an Asset Protection team that are owners at heart, res

**Job Description**

As a key member of Nordstrom District leadership team, you will lead an Asset Protection team that are owners at heart, responsible for the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy. The District Manager Asset Protection is the Asset Protection (AP) subject matter expert at the District level, motivating teams to be customer obsessed, increase sales, improve inventory accuracy and reduce shrink.

Key Responsibilities:

Business Leadership

Conduct training on Asset Protection policies and procedures to groups of associates including store associates, store managers and other district managers.

Manage all district loss prevention expenses (staffing, equipment, new initiatives.)

Develop effective partnerships and interact extensively with multiple teams in cross functional areas including District leadership, Store Management, Service Experience, Inventory Accuracy, Risk Team, VIW Team, and Human Resources.

Drive, communicate and monitor store participation and provide Asset Protection awareness on security, safety, shrink reduction initiatives and asset protection training topics.

Shrink Reduction

Forecast and problem solve theft related issues and manage complex projects for shrink improvement

Investigate and manage incidents inclusive of major loss, fraud, or safety

Monitor and maintain physical security controls and systems for all assigned locations including CCTV, burglar and fire alarms, electronic article surveillance, access control and emergency systems

Review and / or conduct various audits to assess operational compliance with company policies and procedures. Advise and consult with Store Managers and District partners on improving results based on store audits.

Internal and External Theft Mitigation

Conduct and manage district internal investigations & dishonest employee interviews

Investigate external incidents (i.e. burglary, ORC activity and major thefts) develop action plans if needed, Conduct and manage all external apprehension programs and appropriate case documentation in the district

Emergency Response and Safety Support

Serve as local liaison and partner for law enforcement, District Attorney Offices, ORCA, Mall Security, external recruiting initiatives, and Asset Protection colleagues

Maintain a safe work environment for all customers and employees by providing safety and emergency preparedness training to store teams and key leaders, ensuring all safety guidelines are being met, and taking action on any safety concerns within the district.

Effectively addressing security incidents, including potential and actual work place violence incidents per policy, conducting training of the incident response plans and escalation of high-risk incidents when necessary.

People Development

Recruit hire and train best in class Asset Protection teams in multiple locations. Lead Asset Protection Managers, and Asset Protection hourly associates with a diverse mix of styles, perspectives, and experience.

Provide valuable mentorship and feedback to build teams with potential for growth responsibility and oversite for all onboarding, training, and compliance of state certification requirements.

Develop AP team competency in internal and external investigations, auditing, shortage reduction programs, AP awareness programs and system controls.

Core Competencies:

Customer Focus: Ability to manage competing priorities in a fast-paced customer focused environment

Decision Quality: Ability to identify, investigate, interview and resolve acts of employee dishonesty. Demonstrated ability to maintain a high level of confidentiality

Communicates Effectively: Clear and effective written and verbal communication and strong interpersonal skills

Drives Results: Strong multitasker with proven ability to support an elevated level of store events/initiatives

Develops People: Strong leadership skills, detail oriented, and a quick decision maker. Demonstrated expertise in developing teams and fosters a player /coach mindset

Has Courage: Flexibility to respond and react to emergency situations

Qualifications:

Bachelor’s degree in related field preferred or demonstrated experience required

5+ years of relevant Loss Prevention leadership experience with diverse employees and customers

Strategic, operational, and interpersonal skills demonstrating broad expertise in Loss Prevention management and theft resolution

Proficiency in Microsoft Office suite of applications

25% travel

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2021 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

**CUSTOMER OBSESSED**

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

**OWNERS AT HEART**

We treat every interaction as an opportunity to make an impact and deliver excellence.

**CURIOUS AND EVER CHANGING**

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

**HERE TO WIN**

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

**WE EXTEND OURSELVES**

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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