**Job Description** The Front of House Lead role provides exceptional customer service in a fast-paced environment by delivering on a variety o
The Front of House Lead role provides exceptional customer service in a fast-paced environment by delivering on a variety of front of house tasks. As a Lead, this role ensures that front of house functions run smoothly when no manager is present.
**A day in the life…**
+ Be knowledgeable and enthusiastic about the restaurant’s menu and products
+ Support front of house areas of the restaurant through a variety of tasks including but not limited to:
+ Seating customers
+ Answering telephones
+ Rolling silverware
+ Brewing coffee and tea
+ Support and processing to go and 3rd party deliver food orders
+ Support food expediting and soup service
+ Stock, organize and maintain retail displays, food cases, and stations
+ Assist with bussing
+ Support ongoing table maintenance and restaurant cleaning when needed
+ As a Lead, you may support a variety of elevated tasks to ensure consistent daily operations including but not limited to:
+ Ensure breaks happen at the proper times
+ Ensure tasks are accomplished as needed throughout the day
+ Ensure proper service expectations are being followed
+ Acting as Manager in Charge for customer incidents
+ Training new and existing employees on best practices and procedures
+ Food product inventory & ordering
+ Run pre-shift check ins and/or standups
+ Check out team members (checking side work and cleaning duties prior to them going home)
+ Creating & costing specials (food and beverage)
**You own this if you have….**
+ 2+ year experience in food service/hospitality preferred
+ The ability to communicate clearly and professionally with customers and coworkers
+ Thrived in a fast-paced environment
+ Open to working a flexible schedule
+ A food handler’s card where required by local or state regulations.
**We’ve got you covered…**
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
+ Medical/Vision, Dental, Retirement and Paid Time Away
+ Life Insurance and Disability
+ Merchandise Discount and EAP Resources
A few more important points…
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2021 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.
We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
**OWNERS AT HEART**
We treat every interaction as an opportunity to make an impact and deliver excellence.
**CURIOUS AND EVER CHANGING**
We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
**HERE TO WIN**
We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
**WE EXTEND OURSELVES**
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
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