Geek Squad Advanced Repair Agent

Best Buy

**780640BR** **Job Title:** Geek Squad Advanced Repair Agent **Job Category:** Services/Installation/Repair **Store Num

**780640BR**

**Job Title:**

Geek Squad Advanced Repair Agent

**Job Category:**

Services/Installation/Repair

**Store Number or Department:**

000537-Cambridge-Store

**Job Description:**

The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

**Key Responsibilities**

+ Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

+ Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.

+ Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.

+ Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

**Basic Qualifications**

+ 6+ months experience diagnosing, troubleshooting, or repairing technology products

+ Experience actively using and learning about consumer electronics

+ Strong ability to prioritize and multi-task in a fast-paced environment

+ Ability to work a flexible schedule inclusive of holidays, nights and weekends

**Req #:**

780640BR

**Address Line 1:**

100 CAMBRIDGESIDE PL

**City:**

Cambridge

**State:**

MA

**Zip:**

02141

**Job Level:**

Entry Level

**Employment Category:**

Part Time

**Brand:**

Geek Squad

**About Us:**

**About Geek Squad**

It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

**Best Buy Company and its Family of Brands**

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

**Additional Job Information:**

**Join our team!**

While you’re busy delivering on our belief of making technology work for our customers, we’re working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

**Ready? Let’s do this!**

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.

Not ready to apply? Connect with us on LinkedIn , Facebook at https://www.facebook.com/bestbuy/ , or Twitter at https://twitter.com/bestbuy_careers .

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Geek Squad, Retail Jobs