MD, Technical Operations Support

  • Full Time
  • Anywhere

Dallas, TX

Location: DFW Headquarters Building 8 (DFW-SV08)

Additional Locations: None

Requisition ID: 72297


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you’ll love this job**

Lead an integrated services/support team that helps to significantly improve the overall functioning of the Tech Ops organization. Coordinate the long-term Tech Ops Strategy development and drive Tech Ops continuous improvement efforts. Lead a centralized Tech Ops Program Management Office that is comprised of key resources – including project management, analytics, business intelligence, business technology, operations excellence, training, change enablement, and communications – to provide both strategic and tactical support to all Tech Ops functions.

**What you’ll do**

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Works closely with the SVP – Technical Operations and the Tech Ops senior staff to establish a clear overall business/operating strategy for the Tech Ops department

+ Actively engages and works closely with the Tech Ops senior leadership team to develop initiatives and roadmaps that support the overall strategy (focused on core mission of a safe, efficient and reliable operation)

+ Leads the communication strategy for the Tech Ops organization to drive engagement in the overall strategy and key messages.

+ Leads the Tech Ops Continuous Improvement efforts and provides support resources to the business teams (i.e., analytics, project management, OpEx, change management, communications resources)

+ Identifies opportunities to utilize data and analytics to improve our business intelligence capabilities and assists operating groups in utilizing this business intelligence to improve performance

+ Helps our production organizations drive for operational excellence by providing support that enables them to meet ops performance targets (i.e. related to delays, cancellations, deferred maintenance, and out-of-service aircraft)

+ Works in collaboration with other support organizations (inside and outside of Tech Ops) to regularly identify, evaluate, and implement initiatives to increase safety, improve operational results, improve reliability, reduce cycle times, increase quality, and reduce cost

+ Leads the development, delivery and support of technical training for Tech Ops

+ Drives innovation across Tech Ops and leads the Business Technology and Product Support Model to bring innovative tools/systems to our frontline team

+ Collaborates with IT to develop and champion Tech Ops IT Strategies and Product roadmaps

+ Represents Tech Ops as a liaison with other operations teams and airline groups on cross-divisional projects, IT initiatives, and strategic activities

+ Provides strong day-to-day oversight and an inspired/supportive leadership to the Tech Ops Support department

+ Maintains excellent relations with represented and non-represented employee groups

+ Develops a strong, collaborative, diverse team that cares for our front-line team members

+ Is a passionate advocate for strengthening AA’s Safety Culture, focusing on developing and supporting safety programs that prevent employee injuries and minimize aircraft/equipment damage events

+ Assesses short-term and long-term impact of proposed program, policy, or philosophy changes and ensures that all Tech Ops programs and policies comply with applicable Code of Federal Regulations and company standards

+ Represents AA Tech Ops both internally (to other operations teams and corporate functions) as well as externally (to the overall domestic and global airline industry)

+ Leads strategic development of AMT pipeline and partnerships with key industry institutions and organizations.

+ Identifies and champions development of talent to enhance the teams’ capabilities, in collaboration with enterprise learning.

**All you’ll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

+ Demonstrates the highest level of ethics and integrity

+ Bachelor’s Degree in Business Administration, Aviation or related field, or equivalent knowledge / experience

+ 10 years of leadership experience, overseeing large workgroups with cross-functional teams

**Preferred Qualifications- Education & Prior Job Experience**

+ 7 years of experience in airline operations, with previous experience in airline technical operations

+ Experience leading teams working under airline collective bargaining agreements

**Skills, Licenses & Certifications**

+ Action oriented, results-driven leader with a natural aptitude for engaging employees

+ Experience leading large-scale project/program management activities

+ Strong planning/organization skills with ability to manage multiple projects successfully

+ Effective problem-solving, collaboration, interpersonal, and decision-making skills

+ Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization

+ Ability to conduct complex data analysis

+ Ability to take calculated risks, with consistent results-oriented performance

+ Ability to lead, motivate, coach, and counsel a diverse staff and frontline team

+ Ability to build collaborative relationships with, and consensus amongst, multiple stakeholders with varying points of view

+ Ability to display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

+ Believes in and promotes the American Airlines five leadership attributes:

+ Caring – We care about all team members

+ Collaboration – We succeed as a team

+ Development – We build future leaders

+ Results – We drive to be the best

+ Future – We continually challenge the status quo

**What you’ll get**

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 72297

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

To apply for this job please visit