Program Manager, Inflight Dining and Service Menus

  • Full Time
  • Anywhere

Dallas, TX

Location: DFW Headquarters Building 8 (DFW-SV08)

Additional Locations: None

Requisition ID: 72153


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you’ll love this job**

+ Responsible for the design, development, planning, and implementation strategy of all inflight menu items for American Airlines

+ This job is a member of the Inflight Dining and Service Team within our Inflight group

**What you’ll do**

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Acts as internal subject matter expert regarding inflight menus, which may include the buy on-board program, beverage program and related policies and procedures for inflight catering

+ Generate solutions to trending feedback and to drive revenue and profitability, as applicable

+ Works in close collaboration with catering design chefs and suppliers to develop new menu concepts and recipes

+ Initiates, plans and conducts menu presentations with caterers for menu redesigns, product changes, monthly cycle rotations, new station startups, etc

+ Initiate and monitor change management process to ensure scheduling, Operations, Service Delivery and other stakeholders have necessary detail to execute changes or new service levels

+ Investigates catering problems and issues and assists with development and implementation of solutions

+ Analyzes flight attendant reports, sales data, and customer feedback regarding products and services to highlight trends and opportunities for improvement

+ Manages internal menu specifications, provisioning levels, inflight menu guides for flight attendant, printed menu materials and all customer facing materials

+ Liaisons with internal and external stakeholders such as Inflight Dining, Marketing Customer Product, Infight Operations, Procurement and to coordinate introduction of new menu items

+ Monitors, analyzes and reports out competitive landscape to ensure onboard offerings remain competitive with other global airlines

+ Interfaces with all levels of management within American Airlines and external supplier groups

**All you’ll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

+ Undergraduate degree, or equivalent menu design experience, or relevant training/experience

+ 3+ years of project management work experience with ability to lead, organize and prioritize projects with internal and external teams

+ Ability to travel internationally and domestically as needed

**Preferred Qualifications- Education & Prior Job Experience**

+ ​Knowledge of market / industry trends related to food & beverage

+ 3 years of prior experience in airline/hotel food and beverage, restaurants, catering, corporate purchasing, or airline flight service

+ High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease

+ CAE Inflight experience is a plus

**Skills, Licenses & Certifications**

+ Knowledge of Microsoft Office to include Word, Excel, Outlook and Powerpoint

+ Ability to adapt and understand software and systems

+ Ability to have a high level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease

+ Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills

+ Ability to identify and drive creative product and marketing solutions while operating within a budget

+ Ability to develop and present recommended communication plans and interact effectively with various levels of management

+ Strong communication and collaboration experience

+ Self starter with great attention to detail

+ Ability to build, develop and maintain key relationships and partnerships in a team environment

**What you’ll get**

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 72153

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

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