Sr Manager, Airport Performance Analysis and Support

  • Anywhere

Dallas, TX

Location: DFW Headquarters Building 8 (DFW-SV08)

Additional Locations: None

Requisition ID: 66082


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you’ll love this job**

+ As part of the Airport Performance and Readiness team, the Sr Manager of Performance Support leads a team that partners with frontline leadership to leverage technology and support process execution across all airport operational functions.

+ The team uses analytical tools framed with a narrative approach to understand the story behind the data, and engage with all stakeholders on opportunities for improvement.

+ This includes close collaboration with station leadership; airport support teams such as Policy & Procedure, Training, Compliance, and Continuous Improvement; and other workgroups including Flight Service, Flight Operations, and Tech Ops.

+ The role is a part of the Airport Performance and Readiness team within the Airport Operations organization.

**What you’ll do**

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Fosters an environment of shared ownership in operational excellence, engaging with station leadership and HDQ teams to evaluate performance metrics and the associated business processes to prioritize the most impactful technology or process initiatives

+ Works collaboratively and objectively across stakeholders with a principle of shared accountability, and facilitates the development of action plans or solutions

+ Ensures emphasis on actionable data that can drive improvement, prioritizing resources to maximize impact and drive progress on strategic objectives and realize the value of technology initiatives

+ Drives visibility to performance outcomes, and accountability to execution, through analytical tools and insights

+ Inspires new ways of working to increase efficiency, effectiveness, and an ability to quickly adapt to the evolving needs of the business

+ Uphold inclusive leadership values, develop and care for the team, provide positive impact on culture at American Airlines and ensure a one team mentality

**All you’ll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

+ Bachelor’s degree or Master’s degree in relevant field or equivalent experience/training

+ 7+ years professional experience

+ Proven success leading teams, building relationships, and collaborating across a wide variety of cross functional teams and initiatives

+ Strong knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook

**Preferred Qualifications- Education & Prior Job Experience**

+ Analytical experience in an operations environment

+ Strong understanding of operational processes and interdependencies

**Skills, Licenses & Certifications**

+ N/A

**What you’ll get**

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 66082

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

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