Supervisor Financial Service Specialist – Remote (CA/CO/AZ/TX/UT/NV)

Nordstrom

**Job Description** The ideal Customer Service Supervisor leads a team of Service Specialists to provide a high level of service to customers a

**Job Description**

The ideal Customer Service Supervisor leads a team of Service Specialists to provide a high level of service to customers and stores. If you share our love for the customers we serve, the merchandise we sell and the work we do, this is a place for you to build a rewarding career.

**A day in the life…**

+ Support and develop Service Specialists to provide an unmatched level of customer service over the phone.

+ Monitor Service Specialists performance utilizing individual performance metrics. Prepare and deliver regular and ongoing performance feedback to ensure standards are met and ongoing consistency or improvement is demonstrated.

+ Answer and assist will call volume including escalated customer and store calls. Complete necessary follow-up work in a timely manner.

+ Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of manager and in partnership with Human Resources), addressing complaints and resolving problems.

+ Ensure annual employee performance reviews are conducted in a timely and effective manner. Evaluate performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.

+ Regularly schedule department/team and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.

**You own this if you have…**

+ Minimum two years of experience managing people in a call center environment

+ High School, GED, or vocational school diploma is required.

+ Minimum of three years of Nordstrom Card Services, Service Specialist/Senior Service Specialist experience is preferred.

+ Ability and willingness to work flexible hours; evenings and weekends are required.

+ Strong management ability and capability of setting clear objectives for staff. Ability to manage, coach, and motivate staff to achieve objectives on time and according to plans.

+ Ability to establish and maintain cooperative and positive working relationships with employees, customers, and vendors.

+ Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.

No visa sponsorship is available for this position.

**We’ve got you covered…**

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2021 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

**CUSTOMER OBSESSED**

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

**OWNERS AT HEART**

We treat every interaction as an opportunity to make an impact and deliver excellence.

**CURIOUS AND EVER CHANGING**

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

**HERE TO WIN**

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

**WE EXTEND OURSELVES**

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

To apply for this job please visit de.jobsyn.org.