Systems Implementation Analyst, AA Credit Union Business Technology

  • Anywhere

Dallas, TX

Location: AAFCU Headquarters (DFW-AACU)

Additional Locations: None

Requisition ID: 66084


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you’ll love this job**

This job is within the American Airlines Credit Union. The role is responsible for planning, scoping and delivering technical software implementations, upgrades and enhancements. Includes system setup, feature configuration, testing and implementation requirements for assigned projects, including database requirements, connectivity, automation and system-driven operational processes. Often involves collaboration with vendor and internal IT support, network, server admin, DBA and other resources.

**What you’ll do**

+ Partner with Business Technology Analysts and other teams to design and document current and future state user experiences, workflow, network, data flow and other technical or process documentation, as needed

+ Identify, complete or coordinate the technical implementation work for projects/enhancements, including system configuration, application parameter setup, workflow processes, building the database, data quality validation, report design and creation, form/document creation, queries to scope technical needs (e.g., network bandwidth requirements), developing and scheduling batch jobs/reports, user permissions, etc.

+ Interface with Application Development, Information Security, Testing & QA, BCP, other internal IT departments and third-party partners/vendors as need for project/product development, testing, BCP/disaster recovery planning, network connectivity, hardware specification, procurement, and installation

+ Configure and loads application(s) on test and production servers

+ Develop detailed technical and instructional documentation for ongoing transitional support by Service Desk and Application Support teams

+ Perform other duties, as assigned

+ The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

**All you’ll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

+ Bachelor’s degree in IT, IS, Business Information Systems, Computer Science, or three years of similar technical analysis and support-related work experience

**Preferred Qualifications- Education & Prior Job Experience**

+ Experience in the financial services industry and Credit Union’s departments, products and systems

+ Knowledge and hands-on work in several of the following areas: Episys and Jack Henry financial applications, AIX, PowerOn programming, SymXchange integration, API integration, SOAP, XML, Java, HTML, Visual Basic, .Net, web services, payments systems setup and administration (ACH/wires/credit cards, etc.), RPA technology (UiPath, Blue Prism, etc.), Adobe products, SQL/Oracle, Microsoft SharePoint administration, general Microsoft Server configuration and support, working in VMware/SAN/public and private cloud and Citrix environments

+ Experience with technical writing, document creation and management

+ Process improvement certification or related work experience

+ Agile Methodology certification or related work experience

+ Other IT services certification of similar related work experience

**Skills, Licenses & Certifications**

+ ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

+ Experience with software application implementation, support and administration, programming/database fundamentals, systems integration and automation design

+ Knowledge of Episys financial services applications, programming, networking, web services, SAN and server virtualization

+ Experience performing production change management and being an advocate for change

+ Ability to work well independently and collaboratively in a hybrid in-office/remote work environment

+ Ability to demonstrate excellent interpersonal, presentation and oral and written communications skills

+ Ability to successfully plan and implement small- to medium-sized systems projects that are delivered on-time and within budget

+ Ability to work with third-party partners/vendors to successfully accomplish goals

+ Ability to demonstrate excellent task management and organizational skills with the ability to prioritize and manage multiple assignments simultaneously

+ Ability to create and manage technical system, product and workflow/process documentation

+ Ability to exercise strong analytical and decision making skills that focus on delivering results and value for the Credit Union

+ Must pass applicable American Airlines and Credit Union pre-hire compliance checks

**What you’ll get**

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 66084

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

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