IHG
PEOPLE + Promote teamwork and quality service through daily communication and coordination with other departments. GUEST EXPERIENCE
PEOPLE
+ Promote teamwork and quality service through daily communication and coordination with other departments.
GUEST EXPERIENCE
+ Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction.
RESPONSIBLE BUSINESS
+ Complete minor work orders such as replacing ceiling tiles, filters, light bulbs, patching vinyl, painting, repairs to pipe lines, toilets, sinks, kitchen and laundry equipment, etc. Perform preventative maintenance duties as assigned.
+ Perform maintenance and repairs work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc. Ensure that equipment is prepared and operational for the following day’s work.
+ Perform preventative maintenance as outlined in the Preventative Maintenance Program, i.e., SuiteKare, etc. which may include and is not limited to:
+ Inspecting building, furniture, bathrooms, guest rooms, etc., inspecting all equipment to ensure it is functioning properly and efficiently, reading and recording mechanical, electrical and water usage meters to ensure effective energy management, and maintaining inspection logs and records of scheduled work and repairs.
+ Assist with other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
Basic reading, writing, and math skills and 1+year(s) of general maintenance and repair experience. Completion of high school diploma or related vocational training preferred.
This job requires ability to perform the following:
+ Frequently standing up and moving about the facility
+ Frequently handling objects and equipment to maintain the facility
+ Carrying or lifting items weighing up to 100-300 pounds
+ Frequently bending, stooping, kneeling, climbing and crawling
Other:
+ Working knowledge of basic plumbing, electrical skills, preventative maintenance procedures, and reasonable understanding of building equipment and hand tools.
+ Communication skills are utilized a significant amount of time when interacting with the other hotel staff and guests.
+ Mathematical skills, including basic math, are utilized frequently.
+ May be required to work nights, weekends, and/or holidays.
**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
